Custom Names for Your Safina: How to Personalize Your AI Assistant
Give your telephone system a personal identity. Learn how to customize the name of your Safina.
Custom Names for Your Safina: How to Personalize Your AI Assistant
Do you want your AI assistant to greet your callers with a specific name? Whether you prefer a classic name or want to name your assistant according to your brand, with Safina you have full control over the identity of your AI.
Prerequisite & Requirement
Category | Details |
Safina Plan | Business or higher (Enterprise) |
Platform | Safina App (iOS, Android, or Desktop) |
Step-by-Step: How to Change the Name
The name change can be done directly in the settings of your call guide. You can make this adjustment both on your smartphone and in the desktop version:
Open the Safina App on your preferred device.
Navigate to the "Safina" tab in the bottom menu bar.
Tap on the "Call Guide" section.
Click on the Greeting (the introductory text of your Safina) at the top.
There you will find the field for the name, which you can now change according to your wishes.
Why a Custom Name Makes Sense
A unique name for your Safina is more than just a technical setting. It helps integrate telephone reception seamlessly into your corporate image:
Recognition Value: Callers become accustomed to "their" dedicated contact person in the company.
Professionalism: A name that fits your industry or company name creates a sense of trust at the first moment of greeting.
Branding: Use the naming to emphasize the character of your customer service – from classic-serious to modern-casual.
Tip: Make sure the chosen name fits well with the selected voice and tone to create a harmonious overall experience for your callers.
