# Safina AI - Complete Product Reference > AI phone assistant that answers calls when you can't, summarizes them, and books appointments. Last updated: August 2026 --- ## What Safina Does Safina is an AI phone assistant for solo professionals and small businesses. When you're unavailable, Safina picks up your phone, has a natural conversation with the caller, extracts key information, blocks spam, and delivers a structured summary with action items. Works with any phone (iPhone, Android, landline) via standard call forwarding. You keep your existing number. Setup takes 5 minutes. No coding, no hardware. ### How It Works 1. Sign up at safina.ai or download the iOS/Android app 2. Pick an industry template (40+ available) 3. Set up call forwarding using GSM codes 4. When you miss a call, Safina answers with your business name 5. You get a push notification with: caller name, phone number, reason for calling, urgency level, and action items --- ## Pricing | Plan | EUR/mo | USD/mo | Minutes | |------|--------|--------|---------| | Basic | 9.99 | 11.99 | 30 | | Pro | 24.99 | 29.99 | 100 | | Business | 59.99 | 69.99 | 250 | Team members: Basic is single-user, Pro includes 3, Business is unlimited. - Also available in GBP (8.99/21.99/52.99), CHF (9.99/22.99/54.99), PLN (42.99/109.99/259.99) - Overage: EUR 0.19/min | $0.23/min - Annual billing saves 2 months - 14-day free trial on all plans - Pay-as-you-go overage is visible in the mobile app but can only be switched on in the web app (app.safina.ai), because app-store rules restrict flexible billing - Subscriptions are managed and cancelled through the app store (Apple/Google) or the Stripe billing portal, reached in the app via Profile -> Subscription --- ## Features - **Call Summaries**: Caller name, phone, reason, urgency, action items. Pushed to app, email, or CRM. - **Spam Detection**: Auto-blocks known spam. Flags suspicious calls. - **Appointment Booking**: Two ways — Safina sends an SMS calendar link, or books directly into a connected calendar (Google Calendar, Outlook). - **Human Handoff**: Warm transfer to any of up to 25 stored numbers. Safina asks the caller's consent, calls the destination, briefs whoever picks up, and only then connects the two. If nobody answers within ~30 seconds or the person declines, the caller stays with Safina and can leave a message. Every attempt appears in the call log as Requested, Connected, or Failed. Included on all plans. - **50+ Languages**: Auto-detection and switching mid-call. No configuration needed. - **Custom Names & Voices**: Give the assistant its own name and tone. Available on every paid plan. - **Teams & Organizations**: Invite colleagues, assign roles and permissions (Pro and Business). - **Partner Program**: Earn recurring commission for referring Safina. - **40+ Industry Templates**: Pre-configured conversation flows for each industry. - **Call Recording & Transcription**: Every call recorded and transcribed. - **Custom AI Evaluations**: Let Safina run your own analyses over calls in the background. - **Focus Mode & Contact Rules**: Silence Safina for chosen contacts or periods. - **Mobile Apps**: iOS and Android, plus the web app at app.safina.ai. --- ## Teams & Organizations Available on Pro (3 team members) and Business (unlimited). Basic is single-user. - The owner invites colleagues by email. Invitations stay pending until accepted and can be revoked. - Roles: **owner**, **admin** (manages members and settings), **member**, or a **custom role** where you pick exactly what that person may view or edit. - One person can belong to several organizations and switch between them in the app. - Downgrading below your current member count keeps the data but locks team members out until you upgrade again or remove members. --- ## Your Safina Number You pick a country during setup and keep your existing number — calls are forwarded to the Safina number. - **Instantly available (4)**: Germany (+49), United States (+1), Canada (+1), South Africa (+27). Nothing to prove or upload. - **On request (15)**: Australia, Austria, Belgium, Brazil, Czechia, Estonia, France, Ireland, Italy, Luxembourg, New Zealand, Poland, Spain, Switzerland, United Kingdom. Regulators require the number to be registered to you, so the app asks for details and documents first; most also require an address in the country. - Every country is available from the Basic plan — the country choice does not depend on your plan. - Some countries carry a surcharge (for example Spain at EUR 8/month). Numbers can be temporarily sold out. Details: https://safina.ai/en/docs/available-countries-for-your-safina-number/ --- ## Partner Program Refer Safina and earn recurring commission on the subscriptions of the people you refer. - **Commission**: 10% to 30%, rising with the active monthly recurring revenue you have referred. Tier changes happen automatically in both directions. - **Referral links**: Create and name several personal links (e.g. `/r/your-name`) for different channels. - **Attribution**: The first valid referral wins permanently. The referred person must be a new customer with no prior subscription history, claimed within 72 hours of creating their account. Self-referral does not count. - **What earns**: Paid web subscriptions billed via Stripe. Subscriptions bought through the Apple App Store or Google Play are not commissionable, though the attribution stays in place if the person later switches to a web subscription. - **Clearance**: New commission is pending for 30 days, then becomes payable. - **Rate protection**: 12 months per referral from the first commissionable payment. - **Payout**: Monthly via Stripe Connect, from EUR 25 of payable balance. The commission is reduced before VAT by a 0.25% + EUR 0.10 payout fee and a EUR 2 Stripe account fee per payout. Settled by self-billing (Gutschrift). The ledger is kept in EUR. Sign-up and link management happen in the Safina app. Terms: https://safina.ai/en/legal/affiliate-terms/ (DE: https://safina.ai/de/legal/affiliate-terms/) --- ## Integrations ### CRM - HubSpot: /en/integrations/hubspot/ - Pipedrive: /en/integrations/pipedrive/ - Salesforce: /en/integrations/salesforce/ - Notion: /en/integrations/notion/ - Brevo: /en/integrations/brevo/ ### Automation - Zapier: /en/integrations/zapier/ - Make: /en/integrations/make/ - n8n: /en/integrations/n8n/ - Webhooks: /en/integrations/webhooks/ - Slack: /en/integrations/slack/ ### Calendar - Google Calendar: /en/integrations/google-calendar/ - Microsoft Outlook: /en/integrations/microsoft-outlook/ - Calendly: /en/integrations/calendly/ ### Other - Google Sheets: /en/integrations/google-sheets/ Hub: https://safina.ai/en/integrations/ --- ## Call Forwarding Setup Standard GSM codes: - Forward when no answer: `**61*[safina-number]**[seconds]#` - Forward when busy: `**67*[safina-number]#` - Forward when unreachable: `**62*[safina-number]#` - Forward all calls: `**21*[safina-number]#` - Cancel all: `##002#` Works with all major carriers. AT&T/Verizon use `*72`/`*73` for unconditional forwarding. ### Carrier Guides (EN) Telekom, Vodafone, O2, 1&1/Congstar, A1, Drei, Magenta, Swisscom, Sunrise, Salt, T-Mobile US, AT&T, Verizon, EE, Vodafone UK, FritzBox, iPhone, Android Hub: https://safina.ai/en/guides/ --- ## Comparisons (49 per language, EN/DE/ES/FR/PL) ### vs. Built-In Phone Features - vs. Apple Live Voicemail: Safina has conversations, not just transcriptions - vs. iOS 26 Call Screening: Safina asks business-specific follow-up questions - vs. Google Pixel Call Screen: Safina works on any phone, handles full calls - vs. Siri: Siri can't answer calls. Safina can. - vs. Voicemail: 60-80% of callers hang up on voicemail. Safina answers. ### vs. Other Products - vs. Human answering services: EUR 9.99/mo vs EUR 100-300/mo - vs. Twilio: Finished product vs developer platform - vs. Vapi: Ready-made vs requires custom code - vs. Bland AI: Small business vs enterprise - vs. Fonio: EUR 9.99/mo vs EUR 300 minimum deposit ### All Competitors Compared AiCall, Aircall, AnswerConnect, Bland AI, Bueroservice24, Comdesk, Dialpad, eBuero, Fonio, Google Voice, Grasshopper, Hey Telo, Meiti, OpenClaw, Parloa, PatLive, Phonely, Ruby, Sipgate, Smith.ai, Starbuero, Tenios, Twilio, Vapi Hub: https://safina.ai/en/compare/ --- ## Industries (40+ per language) ### Categories - **Healthcare**: Medical, Dental, Physiotherapy, Pharmacy, Veterinarian, Optician, Chiropractor, Therapist - **Legal & Finance**: Law Firm, Tax Advisor, Accountant, Notary, Insurance Agency - **Trades**: Electrician, Plumber, HVAC, Cleaning, Locksmith, Pest Control, Building Maintenance, Skilled Trades - **Beauty & Wellness**: Hair Salon, Beauty Salon, Nail Salon, Massage, Yoga, Fitness, Dog Grooming - **Business & Services**: IT Services, Property Management, Recruiting, Hotel, Restaurant, Car Dealership, Car Workshop, Logistics, Translation Agency, Driving School, Event Planner, Retail, Schools/Coaches, Associations Hub: https://safina.ai/en/industries/ --- ## Solutions (21, EN & DE) ### By Feature Avoid Missed Calls, Automatic Call Answering, Automatic Call Summaries, Block Spam Calls, Call Forwarding, Call Summaries, Call Transcription, CRM Integration, Custom Greetings, Appointment Booking, Push Notifications, Multilingual, 24/7 Availability, Vacation Coverage ### By Persona Self-Employed, Freelancers, Practice Owners, Small Business Owners, Consultants, Contractors, Healthcare Providers Hub: https://safina.ai/en/solutions/ --- ## Locations - **US/UK (40)**: New York, Los Angeles, Chicago, Houston, Phoenix, San Francisco, Seattle, Miami, Atlanta, Boston, Dallas, Denver, and 28 more cities - **DACH (49)**: Berlin, Munich, Hamburg, Frankfurt, Zurich, Vienna, and 43 more cities --- ## Free Tools (9) - Call Forwarding Setup: /en/tools/call-forwarding-setup/ - GSM Codes Reference: /en/tools/gsm-codes/ - Phone Number Validator: /en/tools/phone-number-validator/ - Missed Call Cost Calculator: /en/tools/missed-call-cost-calculator/ - Phone Cost Calculator: /en/tools/phone-cost-calculator/ - Response Time Calculator: /en/tools/response-time-calculator/ - Voicemail Script Generator: /en/tools/voicemail-script-generator/ - Availability Checker: /en/tools/availability-checker/ - Out-of-Office Generator: /en/tools/out-of-office-generator/ Hub: https://safina.ai/en/tools/ --- ## Phone Scripts (100+ per language) Pre-written scripts for greetings, voicemail, after-hours, holidays, on-hold messages, and complaint handling across all supported industries. Available in EN, DE, ES, FR, PL. Hub: https://safina.ai/en/scripts/ --- ## Documentation (~50 articles per language) Setup guides, feature walkthroughs, and configuration help. Topics include: account setup, call forwarding (mobile and PBX), country availability for your Safina number, voice and name customization, conversation flows, human handoff, CRM webhooks, calendar integration, spam protection, focus mode, multilingual support, custom AI evaluations, pay-as-you-go billing, payment methods and business invoicing, cancellation and plan changes, and more. Hub: https://safina.ai/en/docs/ --- ## Glossary (17 terms per language) Definitions for telephony terms: AI Phone Assistant, Auto-Attendant, Call Forwarding, Call Queue, Call Routing, Call Summary, Call Transcription, Call Transfer, IVR, SIP Trunking, VoIP, and more. Hub: https://safina.ai/en/glossary/ --- ## Blog (70+ articles per language) Categories: product deep-dives, phone feature guides, AI voice agent landscape, call forwarding tutorials, business insights, GDPR/AI Act compliance, prompting guides. Hub: https://safina.ai/en/blog/ --- ## FAQ **What is Safina?** AI phone assistant that answers business calls when you can't. Has conversations, captures info, sends summaries. **Cost?** From EUR 9.99/month. 14-day free trial. **Setup time?** 5 minutes. **Change phone number?** No. Forward unanswered calls to Safina. **Which phones?** Any phone with call forwarding (all iPhones, all Android, most landlines). **Languages?** 50+ with auto-detection. **GDPR?** Yes. Made in Germany, data hosted in Germany. **CRM?** HubSpot, Pipedrive, Salesforce, Notion, Brevo. Plus Zapier/Make/n8n/webhooks. **Free trial?** Yes, 14 days on all plans. **Can my team use it?** Yes, on Pro (3 members) and Business (unlimited). Invite by email and assign roles or custom permissions. **Which countries can I get a number in?** 19. Germany, the US, Canada and South Africa are instant; 15 more after a short registration with documents. **Can Safina put callers through to a person?** Yes. It transfers to any of up to 25 stored numbers and briefs whoever picks up before connecting the caller. Included on all plans. **Is there a referral program?** Yes. 10-30% recurring commission on referred web subscriptions, paid monthly via Stripe Connect. --- ## Site Map ### Languages: EN, DE, ES, FR, PL ### English - Homepage: https://safina.ai/en/ - Pricing: https://safina.ai/en/pricing/ - Industries: https://safina.ai/en/industries/ - Comparisons: https://safina.ai/en/compare/ - Solutions: https://safina.ai/en/solutions/ - Integrations: https://safina.ai/en/integrations/ - Tools: https://safina.ai/en/tools/ - Blog: https://safina.ai/en/blog/ - Docs: https://safina.ai/en/docs/ - Glossary: https://safina.ai/en/glossary/ - Scripts: https://safina.ai/en/scripts/ - Guides: https://safina.ai/en/guides/ - Locations: https://safina.ai/en/locations/ - Contact: https://safina.ai/en/contact/ - Help: https://safina.ai/en/help/ ### German - Homepage: https://safina.ai/de/ - Preise: https://safina.ai/de/preise/ - Branchen: https://safina.ai/de/branchen/ - Vergleiche: https://safina.ai/de/vergleich/ - Losungen: https://safina.ai/de/loesungen/ - Integrationen: https://safina.ai/de/integrationen/ - Tools: https://safina.ai/de/tools/ - Blog: https://safina.ai/de/blog/ - Docs: https://safina.ai/de/docs/ - Glossar: https://safina.ai/de/glossar/ - Vorlagen: https://safina.ai/de/vorlagen/ - Anleitungen: https://safina.ai/de/anleitung/ - Standorte: https://safina.ai/de/standorte/ - Kontakt: https://safina.ai/de/kontakt/ ## Company - Company: Safina AI (DK Tech Solutions UG, Munich, Germany) - Website: https://safina.ai - App: https://app.safina.ai - Contact: info@safina.ai - Demo lines (exactly these four exist): +49 89 628 280 95 (German), +1 662 605 8823 (English), +49 89 620 840 51 (Spanish), +49 89 620 839 24 (Polish) - Made in Germany, GDPR-compliant, data hosted in Germany