The AI Phone Assistant for Your Veterinary Practice
You're in surgery with a golden retriever and the front desk phone is ringing off the hook. Safina answers every call, captures appointment requests, medication refills, and emergency details so your team can focus on the animals in your care.
Why veterinary practice professionals miss calls
You're in surgery with a golden retriever and the front desk phone is ringing off the hook. Safina answers every call, captures appointment requests, medication refills, and emergency details so your team can focus on the animals in your care.
Call from
2m agoSafina captures the animal's symptoms, species, and urgency level so your team can triage immediately after the procedure.
Call from
5m agoSafina takes down pet details, vaccination history, and preferred times without tying up your receptionist.
Call from
11m agoSafina captures pet name, medication, dosage, and pharmacy details for quick provider review.
Safina answers your calls around the clock. You get an AI-powered summary of every conversation on your phone or in chat, so you can get back to focusing on your core tasks.
Safina handled 51 calls this week
Last 7 days
Emma Martin
67s 15:30Wants to discuss the offer for the new campaign and has questions about the timeline.
Laura Smith
54s 14:45Asking about the order status and when the delivery arrives.
Tim Miller
34s 13:10Schedule a meeting for the project discussion next week.
Unknown
44s 11:30Prize promise – probably spam.
Sarah King
10s 09:15Complaint about the last order, asks for a callback.
Mike Mitchell
95s Dec 13Wants to discuss a potential collaboration.
Amy Roberts
85s Dec 13Is your colleague and wants to discuss the project.
Jack Kennedy
42s Dec 12Asking about available appointments next week.
Lisa Brown
68s Dec 12Has questions about the invoice and asks for clarification.
Call from Emma Martin
Discussion about introducing the new CRM for sales.
Key points
- Call back Emma Martin
- Meeting for CRM introduction
AI Insights
The caller was cooperative and provided the needed information.
The caller can wait for a response.
Caller's interest
The caller was genuinely interested, shown by their open and engaged demeanor.
Interested in topics
Real estate, Investments, Insurance, Alternative Investments
The caller was satisfied with the responses.
How Safina helps veterinary practice businesses
Emergency Call
A dog ate chocolate an hour ago. Safina captures pet name, species, breed, weight, what was ingested, quantity, time elapsed, current symptoms, and owner callback number. Flagged as urgent.
Vaccination Appointment
A cat is due for annual boosters. Safina captures owner name, pet name, species, breed, age, last vaccination date, preferred appointment time, and callback number.
Medication Refill
A dog needs a refill on heartworm prevention. Safina captures owner name, pet name, medication name, dosage, last refill date, preferred pharmacy or pickup, and callback number.
New Patient Registration
A family just moved to the area with two cats and a dog. Safina captures owner details, each pet's species, breed, age, spay/neuter status, known conditions, and current medications.
Surgery or Procedure Question
A pet owner calls about an upcoming spay, dental cleaning, or surgery. Safina captures pet name, procedure type, pre-op questions, and preferred date.
Boarding or Grooming Inquiry
A pet owner asks about boarding availability or grooming services at the practice. Safina captures pet details, dates, vaccination status, and special care needs.
Get your time back
45 Min
Daily time saved per support employee.
12 %
More orders because no call goes unanswered.
21 Sec
Less waiting time per customer through instant call answering.
5
Spam calls blocked monthly by Safina.
Want to hear Safina for yourself?
Just give it a ring. Call the number shown and have a test conversation with Safina.
How Safina works in everyday business
Caller Emma Martin is requesting a callback to discuss questions about the current project and schedule a meeting.
Key Points
- Clarification of project details
- Scheduling a follow-up meeting
- Discussion of next steps in the project
AI Insights
Caller requests a timely callback
Customer calls
A customer calls with a request.
You're not available
You're busy and the call is automatically forwarded.
Safina picks up for you
A customer calls with a request.
... and summarizes the conversation
Safina creates a clear summary of the conversation
Receive call summaries ...
1 On your phone
- Via push notification to your phone
- In the Safina mobile app
New call from Emma Martin
Summary created by Safina AI about the conversation...
On your computer
- In your email inbox
- In the browser via Safina Webapp
In your database
- Via webhook directly into your business software
Simple, fair pricing
A personal assistant everyone can afford.
Basic
Focus on work. Not on calls.
- 30 min included*
- Answers calls 24/7, any language
- Forwards urgent calls to you
- Instant summaries + recordings
- Trained on your business
Pro
Your daily phone assistant.
- 100 min included*
- Everything in Basic
- Books appointments for callers
- Connect your tools (CRM & Webhooks)
Business
More volume. Full integration.
- 250 min included*
- Everything in Pro
- Priority Support
*Need more minutes?
When your included minutes run out, Safina keeps answering on a per-minute basis. Set your spending limit flexibly and stay in control.
These professionals already trust Safina
Since I started using Safina, I finally have time again for quality candidate conversations. The precise call summaries help me prioritize applicant inquiries efficiently.
I was initially skeptical whether the technology was mature enough. But Safina convinced me — it reliably identifies important customer calls and filters out spam. Now I can fully focus on my teams in meetings without missing important calls.
My patients really appreciate being greeted professionally even outside office hours. Safina does a great job as the first point of contact and documents all information.
I run an IT company and receive many calls every day. Before using Safina, I was constantly interrupted during meetings or while coding. That no longer happens — in focus mode, all calls go to Safina.
Safina's detailed reports are worth their weight in gold. No important point gets lost and I can follow up on customer inquiries in a targeted way.
The spam detection is brilliant! I used to miss important customer calls because I didn't want to answer unknown numbers. Now Safina protects me from fake sweepstakes and aggressive sales calls.
Since I started using Safina, I finally have time again for quality candidate conversations. The precise call summaries help me prioritize applicant inquiries efficiently.
I was initially skeptical whether the technology was mature enough. But Safina convinced me — it reliably identifies important customer calls and filters out spam. Now I can fully focus on my teams in meetings without missing important calls.
My patients really appreciate being greeted professionally even outside office hours. Safina does a great job as the first point of contact and documents all information.
I run an IT company and receive many calls every day. Before using Safina, I was constantly interrupted during meetings or while coding. That no longer happens — in focus mode, all calls go to Safina.
Safina's detailed reports are worth their weight in gold. No important point gets lost and I can follow up on customer inquiries in a targeted way.
The spam detection is brilliant! I used to miss important customer calls because I didn't want to answer unknown numbers. Now Safina protects me from fake sweepstakes and aggressive sales calls.
Frequently Asked Questions
Can Safina diagnose my pet's condition?
No. Safina is a call answering and triage assistant, not a veterinary tool. It captures symptoms, species details, and urgency so your veterinary team can make informed decisions. Safina never diagnoses or recommends treatment.
How does Safina handle true pet emergencies?
Safina captures all relevant details including symptoms, time of onset, and what the animal may have ingested or been exposed to. The call is flagged as urgent and your on-call team is notified immediately. For life-threatening situations, Safina can also direct callers to the nearest emergency animal hospital.
Does Safina work for different animal species?
Yes. Safina captures species as part of every call, whether it's a dog, cat, rabbit, bird, or exotic pet. The questions adapt based on what you configure for your practice.
Can Safina provide medication dosing advice?
No. Safina captures refill requests with medication name, current dosage, and pet weight. All prescribing and dosing decisions remain with your veterinarian.
What happens when pet owners call after hours?
Safina is active 24/7. After-hours calls are captured with full details. Urgent cases are flagged for your on-call vet, and routine requests are ready for your team to review the next morning.
Safina handled 51 calls this week
Trustworthy
Suspicious
Dangerous
Wants to discuss the offer for the new campaign and has questions about the timeline.
Asking about the order status and when the delivery arrives.
Schedule a meeting for the project discussion next week.
Prize promise – probably spam.
Complaint about the last order, asks for a callback.
Wants to discuss a potential collaboration.
Is your colleague and wants to discuss the project.
Asking about available appointments next week.
Has questions about the invoice and asks for clarification.
Wants to discuss the offer for the new campaign and has questions about the timeline.
Key points
- Call back Emma Martin
- Clarify timeline & pricing questions
AI Insights
The caller was cooperative and provided the needed information.
The caller can wait for a response.
Audio & Transcript
Hello, this is Safina AI, Peter's digital assistant. How can I help you?
Hi Safina, this is Emma Martin. I wanted to discuss the offer and the timeline.
Thanks, Emma. Are you mainly deciding between the Standard and Pro package for the launch?
Exactly. We need the Pro package and would like to start next month if onboarding is possible in week one.
Try Safina for your veterinary practice business
You're in surgery with a golden retriever and the front desk phone is ringing off the hook. Safina answers every call, captures appointment requests, medication refills, and emergency details so your team can focus on the animals in your care.
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