Want your AI assistant to introduce itself with a specific name to your callers? Whether you prefer a classic name or want to name your assistant to match your brand — Safina gives you full control over your AI’s identity.
Prerequisites & Requirements
| Category | Details |
|---|---|
| Safina Plan | Business or higher (Enterprise) |
| Platform | Safina App (iOS, Android, or Desktop) |
Step by Step: How to Change the Name
The name change is made directly in your conversation guide settings. You can make this adjustment on both your smartphone and the desktop version:
- Open the Safina app on your preferred device.
- Navigate to the “Safina” tab in the bottom menu bar.
- Tap on the “Conversation guide” section.
- Click on the greeting at the top (your Safina’s opening text).
- There you’ll find the name field, which you can now change as you wish.
Why a Custom Name Makes Sense
A custom name for your Safina is more than just a technical setting. It helps integrate the phone answering seamlessly into your company image:
- Recognition value: Callers get used to “their” dedicated point of contact at your company.
- Professionalism: A name that matches your industry or company name builds trust from the very first moment of the greeting.
- Branding: Use the naming to reinforce the character of your customer service — from classic and professional to modern and casual.
Tip: Make sure the chosen name fits well with the selected voice and tone to create a cohesive experience for your callers.