Swisscom is Switzerland’s largest telecommunications provider, operating the country’s most extensive mobile network. Whether you’re on an inOne mobile plan, a NATEL go subscription, or a Swisscom prepaid SIM, call forwarding is included as a standard feature.
GSM Forwarding Codes for Swisscom
Swisscom uses the standard GSM forwarding codes. Open your phone’s dialer and enter the code, replacing [number] with the full destination number (including country code, like +41791234567).
| Forwarding Type | Activate | Deactivate | Check |
|---|---|---|---|
| All calls | **21*[number]# | ##21# | *#21# |
| No answer | **61*[number]**[seconds]# | ##61# | *#61# |
| Busy | **67*[number]# | ##67# | *#67# |
| Unreachable | **62*[number]# | ##62# | *#62# |
| Cancel all | ##002# |
Replace [seconds] with the ring time: 5, 10, 15, 20, 25, or 30 seconds.
Example: Forward all unanswered calls after 20 seconds to +41791234567:
**61*+41791234567**20#Our interactive forwarding tool can generate the right code for you.
Setup via the My Swisscom App
The My Swisscom app (available for iOS and Android) provides a straightforward way to manage forwarding.
- Open My Swisscom and log in with your Swisscom Login
- Select your mobile subscription
- Navigate to Services or Call settings
- Find Call forwarding (Rufumleitung/Renvoi d’appels)
- Choose your forwarding type and enter the destination number
- Save your changes
The app reflects changes immediately and shows your current forwarding configuration.
Setup via the Swisscom Online Customer Center
Swisscom’s web portal offers the same forwarding management:
- Log in at my.swisscom.ch
- Select your mobile subscription
- Navigate to call services or forwarding settings
- Set up your forwarding rules and confirm
This method is convenient if you manage multiple Swisscom subscriptions or prefer a larger screen.
Swisscom Customer Service
Dial 0800 800 800 from any Swiss phone (free) or +41 62 286 11 11 from abroad. Swisscom’s support team can help you configure forwarding over the phone.
Things to Watch Out For
- Forwarding costs: On inOne mobile and NATEL go plans, forwarded calls count against your included minutes. If you have unlimited calls within Switzerland, forwarded domestic calls are typically covered. Forwarding to international numbers is billed separately.
- Prepaid: Swisscom prepaid customers can use GSM codes for forwarding. Forwarded calls are deducted from your prepaid credit at the standard per-minute rate.
- Multilingual interface: Swisscom serves customers in German, French, Italian, and English. The My Swisscom app and portal automatically adjust to your language preference, so menu labels may differ from what’s listed above.
- Roaming in the EU: Swisscom offers EU roaming packages, and forwarding generally works within the EU. However, Switzerland is not an EU member, so roaming rules differ from German or Austrian carriers. Check your plan’s roaming terms before relying on forwarding abroad.
- Combox voicemail: If you use Swisscom’s Combox voicemail, setting custom forwarding rules may override your Combox configuration. After setting up forwarding, dial
*#61#to confirm the destination is correct.
Frequently Asked Questions
Does forwarding work on Swisscom prepaid?
Yes. Swisscom prepaid SIMs support all standard GSM forwarding codes. Forwarded calls are charged at your prepaid per-minute rate, so make sure your account has enough credit.
Can I forward Swisscom calls to a number in Germany or Austria?
Yes. Use the full international format in the GSM code, for example **61*+491701234567**20#. The forwarded call is billed as an international call. Check your Swisscom plan for international calling rates.
How do I check which forwarding rules are active?
Dial these codes from your Swisscom phone:
*#21#to check unconditional forwarding*#61#to check no-answer forwarding*#67#to check busy forwarding*#62#to check unreachable forwarding
Each code returns the current status and the destination number (if set).
Can I use Safina with Swisscom?
Yes. Safina works with Swisscom like any other carrier. Set up conditional forwarding with your Safina number, and unanswered calls are handled by the AI assistant. Learn more about Safina.