Telekom is Germany’s largest mobile operator, running the D1 network with the widest coverage nationwide. Whether you’re on a MagentaMobil contract or a MagentaMobil Prepaid plan, setting up call forwarding is straightforward. Here’s every method available to you.
GSM Forwarding Codes for Telekom
Telekom uses the standard GSM codes. Open your phone’s dialer and enter the code, replacing [number] with the full destination number (including country code, like +491701234567).
| Forwarding Type | Activate | Deactivate | Check |
|---|---|---|---|
| All calls | **21*[number]# | ##21# | *#21# |
| No answer | **61*[number]**[seconds]# | ##61# | *#61# |
| Busy | **67*[number]# | ##67# | *#67# |
| Unreachable | **62*[number]# | ##62# | *#62# |
| Cancel all | ##002# |
Replace [seconds] with the ring time before forwarding: 5, 10, 15, 20, 25, or 30 seconds. Most people use 15 or 20.
Example: Forward unanswered calls after 20 seconds to +491701234567:
**61*+491701234567**20#You can also use our interactive forwarding tool to generate the exact code for your setup.
Setup via the MeinMagenta App
The MeinMagenta app (available for iOS and Android) lets you manage forwarding without dialing codes.
- Open MeinMagenta and log in
- Go to My tariff or Contract details
- Look for Call settings or Rufumleitung
- Select the forwarding type (all calls, no answer, busy, unreachable)
- Enter the destination number and save
The app gives you the same options as GSM codes but with a visual interface. Changes usually take effect within a few seconds.
Setup via the Online Kundencenter
You can also manage forwarding through Telekom’s web portal:
- Log in at kundencenter.telekom.de
- Navigate to your mobile contract
- Find the call settings or forwarding section
- Configure your forwarding rules and save
This method is useful if you want to manage forwarding from a computer or if you need to set up forwarding for multiple lines.
Telekom Customer Service
If you prefer phone support, dial 2202 from your Telekom mobile phone (free of charge) or 0800 330 1000 from any phone. A support agent can activate or change forwarding for you.
Things to Watch Out For
- Forwarding costs: On most current MagentaMobil tariffs, forwarded calls count against your included minutes. On some older plans, forwarded minutes may be billed separately. Check your contract details to be sure.
- Prepaid plans: MagentaMobil Prepaid supports call forwarding, but the forwarded call is charged at your standard per-minute rate. Make sure you have enough credit.
- Roaming: When you’re abroad, forwarding still works, but the forwarded leg of the call may incur roaming charges depending on your tariff. If you have an EU roaming flat rate, forwarding within the EU is typically included.
- Congstar customers: Congstar uses the Telekom network but has its own customer portal and app. See the 1&1 and Congstar guide for specifics.
Frequently Asked Questions
Does Telekom charge extra for call forwarding?
On current MagentaMobil plans, forwarded calls use your included minutes. If you exceed your minute allowance, standard overage rates apply. Some legacy plans may charge per forwarded minute, so check with Telekom if you’re unsure.
Can I forward calls to a number outside Germany?
Yes. Use the full international format in the GSM code (for example, **61*+431234567890**20# to forward to an Austrian number). Keep in mind that the forwarded leg counts as an international call and will be billed accordingly, unless your plan includes international minutes.
How do I cancel all forwarding at once?
Dial ##002# from your Telekom phone. This removes all conditional and unconditional forwarding rules in one step.
Can I forward calls to Safina?
Yes. Safina works with Telekom just like any other destination number. Set up conditional forwarding (no answer, busy, unreachable) using the GSM codes above with your Safina number. Your phone rings first, and Safina picks up only if you don’t answer. Learn more about Safina.