If you use a professional, on-premise phone system (often called a PBX) in your office, you can use Safina as an intelligent extension for it. For example, you can have Safina professionally handle calls outside business hours, during high call volumes, or when individual extensions are unreachable.
The setup is done directly in your phone system’s configuration.
The Most Important Note: Every System Is Different
This is the key point: there are hundreds of different phone system models from manufacturers like Siemens, Auerswald, Agfeo, Unify, and many more. A universal step-by-step guide that works for every device is therefore impossible.
Instead, this article gives you general guidance and the right keywords to help you find the feature you need in your specific system.
A General Guide to Configuration
Follow these steps to find the right setting on your device.
Step 1: Find the Manual or Web Interface
The best starting point is always your phone system’s manual. If you no longer have it on hand, an online search for [manufacturer name] [model name] manual will almost always turn up a PDF.
Many modern systems also have a web interface that you can access through your browser — similar to a router — to make configuration changes.
Step 2: Search for the Right Keywords
Search the manual or web interface of your system for the following terms. One of them will lead you to the right place:
- Call Forwarding (the most common term)
- Call Diversion or Call Redirect
- Call Routing
- Simultaneous Ring (some systems can signal a call both internally and to an external number at the same time)
- External Forwarding or Off-net Forwarding
Step 3: Set Up the Forwarding Rule
Once you’ve found the right menu, you’ll typically be able to configure the following settings:
- Select the condition: Define when the forwarding should activate. Professional systems often offer very detailed options, such as When Busy, After X Seconds, Immediately, or time-based rules like Outside Business Hours.
- Enter the destination number: Enter your personal Safina number as the external forwarding destination in the appropriate field.
- Save and activate: Don’t forget to save the new configuration so it takes effect.
If You Get Stuck
Configuring phone systems can be complex. If you’re unsure, the best and fastest solution is often to consult the IT service provider or technician who set up the system for you.
Alternatively, you can send our support team a message with the manufacturer and model name of your system. We’ll then check whether we can provide more targeted assistance.
The Smart Extension for Your Office
Once set up, Safina connects your traditional office telephony with the benefits of modern AI communication, ensuring that none of your customers’ calls go unanswered.
Your Safina Team