Quick tip: To disable all Safina forwarding at any time, open your phone’s dial pad and call ##002#. That clears all forwarding rules in one step.
For Safina to answer calls on your behalf, it uses a standard feature from your phone provider: call forwarding (also known as call diversion).
To understand how Safina works, it helps to know this core principle. It’s not magic — it’s a clever use of a standard feature.
What Is Call Forwarding For?
Think of it like mail forwarding with the postal service. You tell your mail carrier (your phone provider): “If a letter (a call) arrives for me and I’m not home (I don’t pick up), please automatically send it to this other address (your Safina number).”
Safina doesn’t replace your SIM card or your phone line. It works hand in hand with your existing provider (e.g., T-Mobile, Verizon, AT&T, or any local carrier).
The Two Building Blocks: Your Number and Safina’s Number
The entire system is based on two phone numbers working together:
- Your existing phone number: This is your familiar mobile or landline number. Your customers continue to call this exact number. Nothing changes for them.
- Your personal Safina number: When you registered, you received an exclusive phone number from us. This is the direct “address” of your AI assistant and the destination for the forwarding.
The Flow of a Call Step by Step
When a call comes in, here’s what happens behind the scenes:
- A caller dials your regular, well-known business number.
- Your phone rings as usual.
- One of the scenarios you’ve defined occurs: you’re on another call, you don’t answer, or you’re unreachable (no signal/phone off).
- Now the rule you’ve set up with your provider kicks in: call forwarding.
- Your provider redirects the call in real time to your Safina number.
- Safina answers the call, introduces itself, and begins the conversation.
You Decide When Safina Takes Over
You have full control over the conditions under which forwarding is active. The most common rules you can set are:
- When busy: While you’re already on another call.
- When unreachable: In dead zones or when your device is turned off.
- When unanswered: After the phone has rung for a set amount of time, for example 10 seconds.
These three rules are the standard. On your mobile phone, you set up each rule separately in the Safina app: Safina AI → Call Forwarding. First you clear old forwarding rules with ##002#. Then you turn on each rule with its own code:
| Rule | Code to turn on | Code to turn off |
|---|---|---|
| When unanswered | **61*Safina-number**10# | ##61# |
| When busy | **67*Safina-number# | ##67# |
| When unreachable | **62*Safina-number# | ##62# |
The app puts your Safina number into each code and opens your Phone app. You just tap the call button. The guide Set Up Call Forwarding From Your Mobile Phone to Safina shows each step.
You Set the Ring Time in the App
You choose how long your phone rings before the call goes to Safina in the “When you don’t answer” sheet. You can pick 5 to 30 seconds. The default is 10 seconds. The app writes the ring time into the code, for example **61*Safina-number**20# for 20 seconds. To change it, turn the forwarding on again with the new ring time.
For a landline or a PBX system, you set the ring time in your router or phone system.
What Happens When You Decline a Call?
On some networks, a call that you decline counts as busy, and Safina takes it. On other networks, it goes to your carrier’s mailbox instead. Your phone then tells the network that you declined the call, not that you are busy, so the forwarding does not apply. Safina cannot change this.
Safina reliably takes the call when you let it ring, when you are on another call, or when your phone is unreachable. When you test Safina for the first time, let the call ring and do not decline it.
A Simple and Reliable Technology
Call forwarding is a core feature of every phone network. Safina uses this proven technology to fit into your daily routine without requiring you to change your phone number or install any hardware.
How to set up this forwarding for your mobile phone, landline, or PBX system is covered in the following articles.
Setup Guides by Carrier
Find your carrier below for step-by-step instructions:
Your Safina Team
