| Requirement | Details |
|---|---|
| Safina plan | Any plan (from Basic) |
Forwarding calls from your smartphone is the fastest way to activate Safina. The app shows you every code and opens your Phone app for you. All you do is tap the call button.
Step 1: Open Call Forwarding in the App
Open the Safina app on your phone and go to the “Safina AI” tab. Below your Safina number, tap “Call Forwarding”.
On Your Computer: Scan the QR Code
You can also open this page on your computer, in the web app at app.safina.ai. There, the app shows a QR code instead of the buttons. Scan it with your phone’s camera. Your Phone app opens with the code, then you tap the green call button. All other steps are the same.
Step 2: Reset All Forwarding
Under “Reset all forwarding”, tap the button with the code ##002#. Your Phone app opens with the code. Tap the green call button.
The code clears old forwarding rules on your SIM card. An old rule can otherwise stop the new forwarding from working. Your carrier confirms the reset with a message.
Step 3: Turn On Each Situation
Under “Set up forwarding” you see three situations. Each one has its own code. Tap a situation to open a sheet with its code. We recommend turning on all three.
| Situation | Code to turn on | Code to turn off |
|---|---|---|
| When you don’t answer | **61*Safina-number**10# | ##61# |
| When you’re on another call | **67*Safina-number# | ##67# |
| When your phone is off or has no signal | **62*Safina-number# | ##62# |
To turn on a situation:
- Tap the situation in the list.
- In the sheet, under “Turn on”, tap the green button with the code. Your Phone app opens, and your Safina number is already in the code.
- Tap the green call button. After a moment, your carrier confirms the forwarding. On iOS it shows up as a system notification, on Android as a pop-up message.
- Repeat this for the other two situations.
This is what your carrier’s message looks like:
When You Don’t Answer: the Ring Time
Here you choose how long your phone rings before Safina answers. Use – and + to pick 5 to 30 seconds. The default is 10 seconds. The app writes the ring time straight into the code.
When You’re on Another Call: Declined Calls
Safina answers a second caller while you’re on the phone. On some networks, a call that you decline also counts as busy, and Safina takes it too. On other networks, a declined call goes to your mailbox. So let the call ring when you test.
When Your Phone Is Off or Has No Signal
Safina answers when your phone is off, in flight mode or out of coverage.
Done! Your call forwarding is now active.
Test Your Setup
Ask a colleague or friend to call your mobile number. Let the call ring and don’t decline it. After the ring time, Safina should take over the conversation.
How Do I Turn the Forwarding Off?
Each sheet shows the code for exactly that situation under “To turn it off again, dial”, for example ##61#. Enter it in your Phone app and tap the call button. The other situations stay on.
To remove all forwarding at once, dial ##002#. This code clears all forwarding rules on your SIM card. Your carrier confirms this with a message as well.
Your Mobile Shield Is Active
In a few minutes, you’ve set up your phone so that no important call goes unanswered while you still stay in control of your time.
Your Safina Team
