What Happens When My Minute Allowance Runs Out?

When the minute allowance included in your plan is running low, it’s important to act quickly so your AI assistant stays reachable. Safina proactively notifies you as soon as your allowance is nearly used up, giving you time to respond.

Important Note: To avoid any interruption in your availability, you can activate pay-as-you-go billing at any time in the web app. This lets Safina seamlessly continue taking calls beyond your included minutes. More details here: Additional Minutes: How Pay-as-you-go Billing Works

Here’s how the process works and what safeguards are in place.

Screenshot of the "Safina AI" tab on a phone: the "Included Minutes" card shows only a few minutes left, with the button "Change Plan" and the "Additional Minutes" card below.

The Process in Three Phases

So you don’t have to constantly check your balance yourself, Safina uses an automated notification system.

Phase 1: The Advance Warning via Email

As soon as your available minute allowance reaches a critical threshold (e.g., only 10% remaining), we automatically send you a warning email. This message gives you lead time to either activate additional minutes or adjust your plan.

This notification provides enough advance notice to take action and adjust your plan before the allowance is fully used up.

Screenshot of the warning email "Your Safina minutes are almost used up" on a phone: a usage notice, a bar of the remaining included minutes, what happens without minutes, and the button "Open Safina App".

Phase 2: Allowance Used Up — The Safety Mechanism Kicks In

The moment your last included minute is consumed, everything depends on whether you have turned on pay-as-you-go billing.

With pay-as-you-go billing: Safina simply keeps taking calls. Every extra minute is billed individually until your spending limit is reached.

If pay-as-you-go billing is not active, or your spending limit is reached:

You’re notified: You receive another email informing you that your allowance for the current billing period has been fully used.
Safina stops answering calls. Important: call forwarding stays active, we can’t switch it off. It is set up with your mobile carrier.
Calls still reach Safina, but are not answered and end right away. Callers do not reach your regular voicemail and reach nobody.

That’s why you shouldn’t wait until your allowance is empty. Either turn on pay-as-you-go billing, or switch off call forwarding on your phone yourself so calls reach you normally again. You can do this in the app under Safina AI → Call Forwarding → Disable or with the code ##002#.

Phase 3: Reactivation

You have three options to get Safina back up and running:

Option A: Activate additional minutes (Recommended): Enable pay-as-you-go billing in the web app. This is the fastest way to be reachable again without permanently changing your plan.
Option B: Plan upgrade: If your monthly allowance is consistently insufficient, you can upgrade to a higher plan directly in the app.
Option C: New billing period: At the start of your next billing month, your included minutes are automatically replenished and Safina resumes work.

Full Transparency, No Surprises

This system ensures you never incur additional costs without your knowledge. Thanks to the timely warnings, you’re always in control of whether Safina stays active or pauses.