Record calls from Safina as an audio file
Do you want to save entire conversations as audio files? Learn how to activate call recording in Safina and what legal considerations you need to keep in mind (including automatic consent).
Sometimes the tone says more than a thousand words. While a transcript captures the content of a conversation, an audio recording delivers the full context – including nuances, mood, and speech pace.
Safina gives you the opportunity to record entire conversations as an audio file. This feature is particularly useful for training purposes, quality assurance, or in complex matters where every detail counts.
Important legal notice: Consent is crucial
Before we proceed to activation, an important point needs to be clarified: the legal aspect. In Germany and the EU, it is legally required (DSGVO/GDPR) that you obtain the explicit consent of all conversation partners before recording a conversation.
The good news: You don’t have to take care of this yourself.
We have integrated the solution directly into Safina, so you are legally on the safe side.
As soon as you activate recording, Safina will automatically provide a clear notice at the beginning of each conversation.
This notice states, for example: "Please note that this conversation is being recorded. By continuing the conversation, you consent to the recording."
If the function is disabled, this sentence will of course not be spoken.
How to activate call recording
The setting can be completed in just a few clicks.
Step 1: Navigate to the configuration tab
Open your Safina app and go to the main settings area, the "Safina AI" tab.
Step 2: Find the recording setting
Scroll through the list of configuration options until you see the section for "Recording" or "Audio recordings of calls".
Step 3: Activate the function
Here you will find a simple switch. Flip it to activate call recording.
That's it. From this moment on, Safina will obtain consent and record the conversations for you.
Where can I find the recordings?
The audio files are not a separate log, but are integrated directly into the respective call summary.
When you open a recorded call in your list, you will find the recording there as a playable audio file – just like a voice message that you can listen to directly.
More about the structure of the summary can be found here: Call summaries in Safina.
The full context for your conversations
The recording function gives you a complete picture of your phone conversations. Use it to improve your service and capture important details while Safina takes care of the necessary legal protection.
Your Safina team
