Setting up Safina AI for your landline (Fritz!Box, Telekom & Co.)

Safina is not only there for your mobile phone. You can also reliably use your AI assistant for your landline connection in the office, practice, or home office. You can set it up in the command center of your network.

Because the landscape of providers and devices in Germany is very diverse, we have created this central guide for you. It gives you an overview and quickly leads you to the suitable detailed instructions for your specific connection.

Find the fastest instructions for your provider

This table is your shortcut. Simply select your provider to go directly to the suitable, detailed step-by-step instructions. More explanations about the methods can be found below the table.

The most important tip in advance: Router or provider portal?

Basically, there are two main places where you can set up call forwarding: directly in your router or in the online customer portal of your internet provider (e.g., Telekom or Vodafone).

We have a clear recommendation for you here to ensure maximum reliability:

Our recommendation: If your provider supports it, set up the forwarding in the provider's online portal. The advantage: This so-called "network-side" forwarding also works if your router at home is turned off or has a fault. This guarantees the best possible availability for Safina.

What you should have ready

Before you start, have the following things ready:

• The access data for your router (often found on a sticker on the back).

• If necessary, the access data for the online portal of your internet provider.

• Your personal Safina number, which you can find in the "Safina AI" tab in your app.

Overview of Setup Methods

Here we briefly describe the two most common processes. You can find the detailed click instructions in the linked articles from the table above.

Method 1: Setup directly in the router (e.g., Fritz!Box)

This method is ideal if you want to manage all settings directly on your own device.

1. Log in: Log in to your router's interface via your web browser (e.g., at http://fritz.box).

2. Find menu item: Navigate to the "Telephony" section and there to "Call Handling" or "Call Forwarding".

3. Create rule: Create a new rule and define when (e.g., "when busy" or "after 20 seconds") and where (your Safina number) the call should be forwarded.

To the detailed instructions for the Fritz!Box

Method 2: Setup in the provider's online portal (e.g., Telekom)

This method is particularly reliable and is recommended for customers of Telekom and Vodafone.

1. Log in: Log in to your provider's customer center with your access data.

2. Find menu item: Navigate to the section for your telephony settings (often called "Telephony Center").

3. Create rule: Select the phone number, set the condition (e.g., "forward when no answer") and enter your Safina number as the target.

To the detailed instructions for Telekom

The quick alternative: Setup via dialing code

For technically adept users, there is often a third way: setup via control codes that you enter directly on the landline phone (e.g., *21*TARGETNUMBER#). Detailed lists of these codes can also be found in the specific instructions for your provider.

Your office is now reachable around the clock

No matter which way you choose, once set up, your landline calls will be reliably forwarded to Safina. This ensures that no inquiry is lost.

Your Safina Team