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Help Articles
Find step-by-step guides and answers to common questions.
Set up Safina from your website
Safina reads your business website and suggests matching conversation guidelines and AI evaluations. Learn how to start the import, review the suggestions and what helps when an error message appears.
Karsten Kreh
SetupCountries where you can get a Safina number
Which country codes we have Safina numbers for: which ones you get instantly, which ones on request, the surcharge for Spain and what documents each country requires.
Karsten Kreh
App FeatureApp Language vs. AI Language: Language Settings in the Safina App
Understand the important distinction: this guide explains where to change the language of the Safina app interface and where to configure the voice and language of your AI assistant.
Karsten Kreh
App FeatureBook Appointments During the Call: Safina AI's Calendar Integration
Learn how Safina AI's calendar integration automatically books appointments in your Google or Microsoft calendar. Set up direct appointment booking now!
Karsten Kreh
SetupThe Basics: How Call Forwarding to Safina Works
Understand the technology behind Safina. We explain in simple terms what call forwarding (or call diversion) is, how it uses your Safina number, when it takes over your calls, and what happens to calls you decline.
Karsten Kreh
HelpSafina Call Forwarding Not Working?
Your calls aren't being forwarded to Safina? This troubleshooting guide shows you how to clear old forwarding rules, turn on each situation again and what Apple users need to watch out for.
Karsten Kreh
App FeatureThe Safina Call List: Filtering and Finding Calls Quickly
Stay on top of your calls. This guide shows you how to use the call list in your Safina app, spot new messages, and use filters to quickly find what you're looking for.
Karsten Kreh
App FeatureCall Summaries in Safina: Every Detail Explained
Discover the heart of Safina. See how a call summary is structured, from the AI analysis and key takeaways to the full transcript and audio recording.
Karsten Kreh
App FeatureHuman Handoff: How Safina Transfers Calls to Your Team
Safina can hand callers off to up to 25 stored phone numbers. Learn how to create transfers and define when Safina puts callers through to whom.
Karsten Kreh