| Requirement | Details |
|---|---|
| Safina Plan | Basic or higher |
Your AI assistant is a powerful tool for filtering and organizing your workday. But some calls are so important or personal that they should always come through to you directly.
That’s exactly why you can selectively deactivate Safina for specific contacts. Think of it as creating a “VIP list” for the people who should never speak to an assistant.
Prerequisite: Imported Contacts
To use this feature, you first need to have imported your address book into the Safina app. This is the only way Safina can match an incoming number to a contact and apply the corresponding rule. If you haven’t done this yet, you can find the guide here: Guide: Importing and managing contacts in Safina
How to Deactivate Safina for a Contact
The process is straightforward and takes just a few clicks.
Step 1: Open the Contacts Tab
Open your Safina app and navigate to the “Contacts” tab in the bottom menu bar. Here you’ll see a list of all your imported contacts.
Step 2: Find the Contact
Use the search (magnifying glass at the top right) or the filters “All”, “Safina active” and “Safina inactive” to find the person or company you want to create an exception for.
To the right of each name is the current status, “Active” or “Inactive”. This is only a label; the switch itself is one level deeper.
Step 3: Open the Contact and Toggle the Switch
Tap the contact. On the edit screen, the switch sits directly below the phone number:
- “Safina Active” means: “Safina takes unanswered / rejected calls from the person.”
- “Safina Inactive” means: “Safina does not answer calls from the person.”
Toggle the switch and save. You can reverse this setting at any time using the same process.
To set someone to inactive, they must be saved as a contact. With the plus icon at the top right of the Contacts screen, you can also add single numbers by hand without importing your whole address book.
What Does “Safina Deactivated” Mean?
Important, so you know what to expect: we cannot undo the call forwarding itself. It is set up with your mobile provider, and when you miss a call or are unavailable, your provider forwards it to Safina. At that point the call is already with us and cannot be sent back to you.
So if the contact is set to inactive, this happens:
- Safina does not answer the call and ends it right away.
- The caller does not reach your regular voicemail.
- You get a push notification that this person called.
So the switch does not make the person reach you directly instead. It makes sure they do not talk to an AI.
This Is Not Spam Protection
This switch and spam protection have different goals. The switch is meant for people who, for whatever reason, should not talk to an assistant. Anyone who should not reach you at all is a case for spam call protection.
In Short
You decide per contact whether Safina talks to this person. For an inactive contact the call stays unanswered, and the notification shows you that you should call back.
Your Safina Team
