Your personal AI phone assistant
Focus on your work. Not on calls.
Constant calls disrupting your work?
In business, many face the same dilemma: either calls interrupt focused work and important projects, or valuable inquiries go unanswered. Voicemail is no solution — it's often just the start of delayed callbacks and missed opportunities.
Call from Emma Martin
2m agoA prospect is asking for information about a product.
Call from Anna Stevens
5m agoA client has a follow-up question about the status of a case.
Call from James Miller
11m agoA partner is reporting a time-critical issue.
Safina answers your calls around the clock. You get an AI-powered summary of every conversation on your phone or in chat, so you can get back to focusing on your core tasks.
Safina handled 51 calls this week
Last 7 days
Emma Martin
67s 15:30Wants to discuss the offer for the new campaign and has questions about the timeline.
Laura Smith
54s 14:45Asking about the order status and when the delivery arrives.
Tim Miller
34s 13:10Schedule a meeting for the project discussion next week.
Unknown
44s 11:30Prize promise – probably spam.
Sarah King
10s 09:15Complaint about the last order, asks for a callback.
Mike Mitchell
95s Dec 13Wants to discuss a potential collaboration.
Amy Roberts
85s Dec 13Is your colleague and wants to discuss the project.
Jack Kennedy
42s Dec 12Asking about available appointments next week.
Lisa Brown
68s Dec 12Has questions about the invoice and asks for clarification.
Call from Emma Martin
Discussion about introducing the new CRM for sales.
Key points
- Call back Emma Martin
- Meeting for CRM introduction
AI Insights
The caller was cooperative and provided the needed information.
The caller can wait for a response.
Interested in topics
Real estate, Investments, Insurance, Alternative Investments
Audio & Transcript
Hello, this is Safina AI, Peter's digital assistant. How can I help you?
Hi Safina, this is Emma Martin. I wanted to talk to Peter about the new CRM introduction.
Thanks, Emma. Would next Tuesday at 10:00 work for a short introduction call with Peter?
Tuesday at 10:00 works great. Please send me the invite and include a quick agenda.
Perfect, I will schedule it and send the calendar invite right away. Have a great day, Emma.
Less time on the phone, more time for business
AI-driven dialogues
Callers have a real conversation, not a phone tree. Safina asks follow-up questions and gathers the details you actually need.
Uninterrupted productivity
Stay in your flow. Safina picks up when you can't and sends you the summary, so nothing falls through the cracks.
Spam protection
Safina flags suspicious calls and scores them by risk level, so you never waste time on fake sweepstakes or aggressive sales pitches.
24/7 availability
Evenings, weekends, holidays. Safina answers every call in 50+ languages, so your callers always reach someone.
Call summaries
After every call, you get a concise summary with action items, a full transcript, and an audio recording. All in one place.
Custom voice profiles
Pick a voice, set the tone, add your own instructions. Safina sounds like your business, not like a robot.
Get your time back
45 Min
Daily time saved per support employee.
12 %
More orders because no call goes unanswered.
21 Sec
Less waiting time per customer through instant call answering.
5
Spam calls blocked monthly by Safina.
Want to hear Safina for yourself?
Just give it a ring. Call the number shown and have a test conversation with Safina.
Built for professionals who can't always answer the phone
Whether you're on a job site, with a patient, or showing a property, Safina makes sure every caller gets a response.
Skilled Trades
Electricians, plumbers, contractors. When your hands are full, Safina answers, collects job details, and books callbacks.
Real Estate
Tenant calls, showing inquiries, maintenance requests. Safina captures everything while you're on-site.
IT Service Providers
Support tickets, incident reports, project inquiries. Safina logs everything, even after hours.
Law Firms
Client intake calls answered around the clock. Safina collects case details and screens for urgency.
Practices
Appointment requests, prescription inquiries, and follow-ups organized while you're with patients.
Recruitment & HR
Candidate calls and client inquiries captured. Safina collects contact details and job preferences.
Freight Companies
Transport requests, status inquiries, dispatch calls. Safina captures pickup times and addresses.
Sport & Fitness
Membership inquiries, class sign-ups, trial sessions. Safina books appointments, even in the evening.
Studios & Salons
Appointment bookings for hair, beauty, and nail salons. Safina captures preferred time and treatment.
Schools & Coaches
Enrollment inquiries, course info, and scheduling for language schools, music schools, and coaches.
Associations
Membership inquiries, event details, and board contacts. Safina supports volunteer-run organizations.
How Safina works in everyday business
Caller Emma Martin is requesting a callback to discuss questions about the current project and schedule a meeting.
Key Points
- Clarification of project details
- Scheduling a follow-up meeting
- Discussion of next steps in the project
AI Insights
Caller requests a timely callback
Customer calls
A customer calls with a request.
You're not available
You're busy and the call is automatically forwarded.
Safina picks up for you
A customer calls with a request.
... and summarizes the conversation
Safina creates a clear summary of the conversation
Receive call summaries ...
1 On your phone
- Via push notification to your phone
- In the Safina mobile app
New call from Emma Martin
Summary created by Safina AI about the conversation...
On your computer
- In your email inbox
- In the browser via Safina Webapp
In your database
- Via webhook directly into your business software
The Safina App
Safina is available not only in any common browser, but also via the Safina mobile app.
Choose the right assistant for your industry.
Managing appointments and serving customers for beauty treatments.
Handling vehicle inquiries, test drives and service appointments.
Membership inquiries, trial sessions and class sign-ups.
Appointment booking and consultation requests for hair services.
Outages, quotes and appointments for trade businesses.
Handling maintenance reports, quotes and appointments for property management.
Give Safina guidelines for her conversations.
Conversation Start
Greeting
"Hello, I am Safina, the digital phone assistant of Müller Property Management."
Icebreaker
"How can I help you?"
Further Conversation
Full Name
Ask for the caller's full name.
Property Address
Ask for the full building address. (Repeat it back and confirm you got it right)
Tenant or Owner
Find out whether the caller is a tenant or owner.
Type of Issue
Clarify roughly what kind of issue it is.
Steps Already Taken
If it's a maintenance issue, ask whether any steps have already been taken and if so, which ones.
Free-Text Question
Ask for a callback number.
Other Concerns
Always ask at the very end whether there are any other concerns.
Safina handled 51 calls this week
Trustworthy
Suspicious
Dangerous
Wants to discuss the offer for the new campaign and has questions about the timeline.
Asking about the order status and when the delivery arrives.
Schedule a meeting for the project discussion next week.
Prize promise – probably spam.
Complaint about the last order, asks for a callback.
Wants to discuss a potential collaboration.
Is your colleague and wants to discuss the project.
Asking about available appointments next week.
Has questions about the invoice and asks for clarification.
Discussion about introducing the new CRM for sales.
Key points
- Call back Emma Martin
- Meeting for CRM introduction
AI Insights
Audio & Transcript
Hello, this is Safina AI, Peter's digital assistant. How can I help you?
Hi Safina, this is Emma Martin. I wanted to talk to Peter about the new CRM introduction.
Thanks, Emma. Would next Tuesday at 10:00 work for a short introduction call with Peter?
Tuesday at 10:00 works great. Please send me the invite and include a quick agenda.
Perfect, I will schedule it and send the calendar invite right away. Have a great day, Emma.
Caller asks for personal data and claims you won a prize.
Key points
- Share personal information
Potential fraud warning
This call was classified as potentially fraudulent.
AI Insights
Audio & Transcript
Hello, this is Safina AI. How can I help you?
This is Euro Premium Prize Center! You have won a prize!
Can you repeat the name of the organization?
We're from Euro Premium Prize Center International. To claim today, please confirm your full name and IBAN now.
Ready-made call flows for every industry.
Pick a template for your industry and Safina instantly knows which questions to ask, what to capture, and how to guide the conversation.
Your assistant, your rules
Define how Safina answers calls. Create conversation guides for different situations – from maintenance reports to general inquiries.
All calls at a glance
Your dashboard instantly shows what happened – summaries, to-dos and spam detection. No call gets lost.
Read in seconds what Safina discussed
Every call is summarized by Safina. You instantly see what it was about, what needs to be done, and how urgent it was.
Unwanted calls? No chance.
Safina automatically detects spam and fraud attempts. Suspicious callers are blocked before they reach you.
These professionals already trust Safina
Since I started using Safina, I finally have time again for quality candidate conversations. The precise call summaries help me prioritize applicant inquiries efficiently.
I was initially skeptical whether the technology was mature enough. But Safina convinced me — it reliably identifies important customer calls and filters out spam. Now I can fully focus on my teams in meetings without missing important calls.
My patients really appreciate being greeted professionally even outside office hours. Safina does a great job as the first point of contact and documents all information.
I run an IT company and receive many calls every day. Before using Safina, I was constantly interrupted during meetings or while coding. That no longer happens — in focus mode, all calls go to Safina.
Safina's detailed reports are worth their weight in gold. No important point gets lost and I can follow up on customer inquiries in a targeted way.
The spam detection is brilliant! I used to miss important customer calls because I didn't want to answer unknown numbers. Now Safina protects me from fake sweepstakes and aggressive sales calls.
Since I started using Safina, I finally have time again for quality candidate conversations. The precise call summaries help me prioritize applicant inquiries efficiently.
I was initially skeptical whether the technology was mature enough. But Safina convinced me — it reliably identifies important customer calls and filters out spam. Now I can fully focus on my teams in meetings without missing important calls.
My patients really appreciate being greeted professionally even outside office hours. Safina does a great job as the first point of contact and documents all information.
I run an IT company and receive many calls every day. Before using Safina, I was constantly interrupted during meetings or while coding. That no longer happens — in focus mode, all calls go to Safina.
Safina's detailed reports are worth their weight in gold. No important point gets lost and I can follow up on customer inquiries in a targeted way.
The spam detection is brilliant! I used to miss important customer calls because I didn't want to answer unknown numbers. Now Safina protects me from fake sweepstakes and aggressive sales calls.
Choose the plan that fits you
Start with a 14-day free trial.
Basic
Focus on work. Not on calls.
- 30 min included*
- Answers calls 24/7, any language
- Forwards urgent calls to you
- Sends appointment booking links by SMS
- Instant summaries + recordings
- Trained on your business
Pro
Your daily phone assistant.
- 100 min included*
- Everything in Basic
- Books appointments for callers
- Connect your tools (CRM & Webhooks)
Business
More volume. Full integration.
- 250 min included*
- Everything in Pro
- Priority Support
*Need more minutes?
When your included minutes run out, Safina keeps answering on a per-minute basis. Set your spending limit flexibly and stay in control.
Frequently Asked Questions
What is Safina and how does it work?
Safina is an AI phone assistant that answers calls for you when you cannot or do not want to pick up. It runs the conversation according to your call guide, detects spam and sends you a summary as a push notification afterwards. You set language, voice and tone in the Safina app.
Full feature overviewHow do calls reach Safina?
Calls reach Safina through call forwarding. You set it up in the Safina app for your mobile phone, or in the settings of your router (for example a Fritz!Box) or your phone system. Safina takes over when your line is busy, nobody answers or your phone is unreachable. In focus mode, all calls go straight to Safina. Your familiar number stays the same.
Set up call forwardingDo I need a new phone number for Safina?
No, your existing number stays. Every plan includes its own Safina number, though, and you forward calls to it. You can also publish it directly, for example as a business number or on business cards. Safina then answers every call. Numbers from Germany, the USA, Canada and South Africa are available immediately, other countries on request.
Available countriesWhere does Safina store my data?
Safina is hosted in Germany, currently with AWS in Frankfurt am Main, and developed in the EU. For telephony and AI features, Safina uses service providers that are listed in the privacy policy. A data processing agreement under Art. 28 GDPR is available. Call recordings are only active if you switch them on.
Privacy policyWhat happens when my minutes run out?
Without an add-on, Safina stops answering calls. She warns you by email beforehand. With pay-as-you-go billing, Safina keeps answering until your spending limit is reached. You activate it in the web app. Call forwarding stays in place, so callers do not reach your voicemail. Turn it off in the app if you want to be reachable directly again.
More on minutes and limitsCan Safina book appointments for my callers?
Yes, from the Pro plan. Safina connects to Google Calendar or Microsoft Calendar, checks your availability and books the appointment during the call. The caller receives a calendar invitation. Alternatively, Safina sends an SMS with a link to your booking tool, for example Calendly or Cal.com.
Set up calendar integrationCan I connect Safina to my software?
Yes, through webhooks, from the Pro plan. Safina sends the call data to the URL you enter, for example to your CRM such as HubSpot, Pipedrive or Salesforce. With Zapier, Make or n8n you can pass the data on to other tools.
All integrationsCan Safina transfer callers to me or my team?
Yes, on all plans. You add up to 25 phone numbers, each with a name and a description of when it applies, for example for sales or an emergency service. Safina asks the caller for permission, calls the target number and briefly explains what the call is about. Only when the person agrees does Safina connect the caller. If nobody answers, the caller stays with Safina and can leave a message.
Transfer to a humanSafina handled 51 calls this week
Trustworthy
Suspicious
Dangerous
Wants to discuss the offer for the new campaign and has questions about the timeline.
Asking about the order status and when the delivery arrives.
Schedule a meeting for the project discussion next week.
Prize promise – probably spam.
Complaint about the last order, asks for a callback.
Wants to discuss a potential collaboration.
Is your colleague and wants to discuss the project.
Asking about available appointments next week.
Has questions about the invoice and asks for clarification.
Wants to discuss the offer for the new campaign and has questions about the timeline.
Key points
- Call back Emma Martin
- Clarify timeline & pricing questions
AI Insights
The caller was cooperative and provided the needed information.
The caller can wait for a response.
Audio & Transcript
Hello, this is Safina AI, Peter's digital assistant. How can I help you?
Hi Safina, this is Emma Martin. I wanted to discuss the offer and the timeline.
Thanks, Emma. Are you mainly deciding between the Standard and Pro package for the launch?
Exactly. We need the Pro package and would like to start next month if onboarding is possible in week one.
Say goodbye to your old-fashioned voicemail.
Try Safina for free and start managing your calls intelligently.