The phone-
AI assistant
for your IT service
Professional handling of support requests and customer inquiries, without interrupting your technicians while they work.
IT System Houses
Managed Service Providers
Software Developers
IT Consultants
Developed in Germany

The phone-
AI assistant
for your IT service
Professional handling of support requests and customer inquiries, without interrupting your technicians while they work.
IT System Houses
Managed Service Providers
Software Developers
IT Consultants
Developed in Germany

The phone-
AI assistant
for your IT service
Professional handling of support requests and customer inquiries, without interrupting your technicians while they work.
IT System Houses
Managed Service Providers
Software Developers
IT Consultants
Developed in Germany

The phone-
AI assistant
for your IT service
Professional handling of support requests and customer inquiries, without interrupting your technicians while they work.
IT System Houses
Managed Service Providers
Software Developers
IT Consultants
Developed in Germany

Are constant calls disturbing support and projects?
Interruption of support/project work
Delayed response to disturbances
High effort for ticket recording
Inefficient resource utilization
Dissatisfied customers when unreachable
IT service providers are often under pressure: either support calls disrupt focused work on projects or critical systems, or urgent outage reports get overlooked when the phone is not manned. The manual logging of tickets and filtering of requests consume valuable technician time.

Anna Schmidt
+491795135980
Hello, IT Support. I can no longer connect to the VPN, can you help me?
Emma Bach
+491723456789
Good day, this is Bach from Bach & Huber. Our server has crashed, we urgently need help!
Jürgen Meier
+491179653801
Good day, Mr. Kunze. I wanted to ask about the status of our software project.
Sabine Fischer
+4911890513065
Hello, Mrs. Bergmann. I have a question about your last maintenance invoice.
Max Dietrich
+491723456789
Good day, Systemhaus Müller. We need a quote for new laptops for our employees.
Safina offers 24/7 phone accessibility for your IT service through AI conversations, qualifies requests in advance, delivers structured tickets/summaries, and allows your team to focus on the technical solution.






Are constant calls disturbing support and projects?
Interruption of support/project work
Delayed response to disturbances
High effort for ticket recording
Inefficient resource utilization
Dissatisfied customers when unreachable
IT service providers are often under pressure: either support calls disrupt focused work on projects or critical systems, or urgent outage reports get overlooked when the phone is not manned. The manual logging of tickets and filtering of requests consume valuable technician time.

Anna Schmidt
+491795135980
Hello, IT Support. I can no longer connect to the VPN, can you help me?
Emma Bach
+491723456789
Good day, this is Bach from Bach & Huber. Our server has crashed, we urgently need help!
Jürgen Meier
+491179653801
Good day, Mr. Kunze. I wanted to ask about the status of our software project.
Sabine Fischer
+4911890513065
Hello, Mrs. Bergmann. I have a question about your last maintenance invoice.
Max Dietrich
+491723456789
Good day, Systemhaus Müller. We need a quote for new laptops for our employees.
Safina offers 24/7 phone accessibility for your IT service through AI conversations, qualifies requests in advance, delivers structured tickets/summaries, and allows your team to focus on the technical solution.






Are constant calls disturbing support and projects?
Interruption of support/project work
Delayed response to disturbances
High effort for ticket recording
Inefficient resource utilization
Dissatisfied customers when unreachable
IT service providers are often under pressure: either support calls disrupt focused work on projects or critical systems, or urgent outage reports get overlooked when the phone is not manned. The manual logging of tickets and filtering of requests consume valuable technician time.

Anna Schmidt
+491795135980
Hello, IT Support. I can no longer connect to the VPN, can you help me?
Emma Bach
+491723456789
Good day, this is Bach from Bach & Huber. Our server has crashed, we urgently need help!
Jürgen Meier
+491179653801
Good day, Mr. Kunze. I wanted to ask about the status of our software project.
Sabine Fischer
+4911890513065
Hello, Mrs. Bergmann. I have a question about your last maintenance invoice.
Max Dietrich
+491723456789
Good day, Systemhaus Müller. We need a quote for new laptops for our employees.
Safina offers 24/7 phone accessibility for your IT service through AI conversations, qualifies requests in advance, delivers structured tickets/summaries, and allows your team to focus on the technical solution.






The intelligent solution for telephone management at IT service providers
AI-Powered Dialogues
Natural language processing enables efficient recording of fault reports and service requests.
Focus on Technology & Projects
Enable your technicians to work uninterrupted on complex problems and projects.
Efficient Ticket Creation
Reduce the effort of manually capturing and categorizing support requests.
24/7 Acceptance of Fault Reports
Ensure that urgent support cases can be recorded and prioritized at any time.
Structured Call Logs
Receive all relevant technical details and customer data clearly organized for quick processing.
Automated Pre-Qualification
Automatically capture inquiries (e.g., disturbances, requests, sales) and direct them to the right place.
Get your time back
45 minutes
Daily time savings for a support employee.
12 %
More orders because no call is lost anymore.
21 sec
Less waiting time per customer through immediate call acceptance.
5
Spam calls blocked monthly by Safina.
The intelligent solution for telephone management at IT service providers
AI-Powered Dialogues
Natural language processing enables efficient recording of fault reports and service requests.
Focus on Technology & Projects
Enable your technicians to work uninterrupted on complex problems and projects.
Efficient Ticket Creation
Reduce the effort of manually capturing and categorizing support requests.
24/7 Acceptance of Fault Reports
Ensure that urgent support cases can be recorded and prioritized at any time.
Structured Call Logs
Receive all relevant technical details and customer data clearly organized for quick processing.
Automated Pre-Qualification
Automatically capture inquiries (e.g., disturbances, requests, sales) and direct them to the right place.
Get your time back
45 minutes
Daily time savings for a support employee.
12 %
More orders because no call is lost anymore.
21 sec
Less waiting time per customer through immediate call acceptance.
5
Spam calls blocked monthly by Safina.
The intelligent solution for telephone management at IT service providers
AI-Powered Dialogues
Natural language processing enables efficient recording of fault reports and service requests.
Focus on Technology & Projects
Enable your technicians to work uninterrupted on complex problems and projects.
Efficient Ticket Creation
Reduce the effort of manually capturing and categorizing support requests.
24/7 Acceptance of Fault Reports
Ensure that urgent support cases can be recorded and prioritized at any time.
Structured Call Logs
Receive all relevant technical details and customer data clearly organized for quick processing.
Automated Pre-Qualification
Automatically capture inquiries (e.g., disturbances, requests, sales) and direct them to the right place.
Get your time back
45 minutes
Daily time savings for a support employee.
12 %
More orders because no call is lost anymore.
21 sec
Less waiting time per customer through immediate call acceptance.
5
Spam calls blocked monthly by Safina.
The intelligent solution for telephone management at IT service providers
AI-Powered Dialogues
Natural language processing enables efficient recording of fault reports and service requests.
Focus on Technology & Projects
Enable your technicians to work uninterrupted on complex problems and projects.
Efficient Ticket Creation
Reduce the effort of manually capturing and categorizing support requests.
24/7 Acceptance of Fault Reports
Ensure that urgent support cases can be recorded and prioritized at any time.
Structured Call Logs
Receive all relevant technical details and customer data clearly organized for quick processing.
Automated Pre-Qualification
Automatically capture inquiries (e.g., disturbances, requests, sales) and direct them to the right place.
Get your time back
45 minutes
Daily time savings for a support employee.
12 %
More orders because no call is lost anymore.
21 sec
Less waiting time per customer through immediate call acceptance.
5
Spam calls blocked monthly by Safina.
Want to see for yourself?
Want to see for yourself? Just call the number above and have a test conversation with Safina.


Want to see for yourself?
Want to see for yourself? Just call the number above and have a test conversation with Safina.
Want to see for yourself?
Want to see for yourself? Just call the number above and have a test conversation with Safina.
How Safina works in practice
Call from Emma Bach
12 Dec
11:30
46s
+491723456789
Caller Emma Bach reports a burst water pipe in the basement and urgently needs an emergency response.
Main points
Water pipe break in the basement of the apartment at Lindenstraße 42
Water is already 5 cm high
AI evaluations
Customer status
Inventory customer
Address
Lindenstraße 42, 80337 Munich
Urgency
Urgently
Pipe repair kit and pump required

Client calling
Client calls with a request.

You are not available
You are currently busy and the call is automatically forwarded.

Safina picks up the phone
Client calls with a request.
… and summarizes the conversation
Safina creates a detailed summary of the conversation.
Receive call summaries ...

1
S
New call from Emma Bach
Summary created by Safina AI about the conversation
In your database
How Safina works in practice
Call from Emma Bach
12 Dec
11:30
46s
+491723456789
Caller Emma Bach reports a burst water pipe in the basement and urgently needs an emergency response.
Main points
Water pipe break in the basement of the apartment at Lindenstraße 42
Water is already 5 cm high
AI evaluations
Customer status
Inventory customer
Address
Lindenstraße 42, 80337 Munich
Urgency
Urgently
Pipe repair kit and pump required

Client calling
Client calls with a request.

You are not available
You are currently busy and the call is automatically forwarded.

Safina picks up the phone
Client calls with a request.
… and summarizes the conversation
Safina creates a detailed summary of the conversation.
Receive call summaries ...

1
S
New call from Emma Bach
Summary created by Safina AI about the conversation
In your database
How Safina works in practice
Call from Emma Bach
12 Dec
11:30
46s
+491723456789
Caller Emma Bach reports a burst water pipe in the basement and urgently needs an emergency response.
Main points
Water pipe break in the basement of the apartment at Lindenstraße 42
Water is already 5 cm high
AI evaluations
Customer status
Inventory customer
Address
Lindenstraße 42, 80337 Munich
Urgency
Urgently
Pipe repair kit and pump required

Client calling
Client calls with a request.

You are not available
You are currently busy and the call is automatically forwarded.

Safina picks up the phone
Client calls with a request.
… and summarizes the conversation
Safina creates a detailed summary of the conversation.
Receive call summaries ...

1
S
New call from Emma Bach
Summary created by Safina AI about the conversation
In your database
Setting up Safina




Personalize Safina
Choose the voice and tone so that Safina always has a professional and personal touch.




Personalize Safina
Choose the voice and tone so that Safina always has a professional and personal touch.
Set up forwarding
Determine which calls Safina should answer.
Receive notifications
Set when Safina should notify you about conducted phone calls.




Personalize Safina
Choose the voice and tone so that Safina always has a professional and personal touch.
The Safina App

Call reports
Summaries, to-dos, audio, transcription, and more.

Call overview
Overview of all conversations that Safina has had.

Schedule conversations
Standardize conversations and define what information Safina should ask from callers.

Organization
Link your CRM, send booking links via SMS, and expand the call reports.
The Safina App

Call reports
Summaries, to-dos, audio, transcription, and more.

Call overview
Overview of all conversations that Safina has had.

Schedule conversations
Standardize conversations and define what information Safina should ask from callers.

Organization
Link your CRM, send booking links via SMS, and expand the call reports.
The Safina App

Call reports
Summaries, to-dos, audio, transcription, and more.

Call overview
Overview of all conversations that Safina has had.

Schedule conversations
Standardize conversations and define what information Safina should ask from callers.

Organization
Link your CRM, send booking links via SMS, and expand the call reports.
Nutze Safina in Deinem Unternehmen
Book demo appointment
In a 30-minute demo appointment, we identify individual use cases for your company.


Karsten Kreh
Founder of Safina AI
Nutze Safina in Deinem Unternehmen
Book demo appointment
In a 30-minute demo appointment, we identify individual use cases for your company.


Karsten Kreh
Founder of Safina AI
Nutze Safina in Deinem Unternehmen
Book demo appointment
In a 30-minute demo appointment, we identify individual use cases for your company.


Karsten Kreh
Founder of Safina AI

Modern communication for your IT service
Optimize your support workflow, improve customer satisfaction, and relieve your technicians.

Modern communication for your IT service
Optimize your support workflow, improve customer satisfaction, and relieve your technicians.

Modern communication for your IT service
Optimize your support workflow, improve customer satisfaction, and relieve your technicians.

Modern communication for your IT service
Optimize your support workflow, improve customer satisfaction, and relieve your technicians.