The phone-
KI-Assistent
for your IT service
Professional handling of support requests and customer inquiries, without interrupting your technicians while they work.
IT System Houses
Managed Service Providers
Software Developers
IT Consultants
Developed and hosted in Germany

The phone-
KI-Assistent
for your IT service
Professional handling of support requests and customer inquiries, without interrupting your technicians while they work.
IT System Houses
Managed Service Providers
Software Developers
IT Consultants
Developed and hosted in Germany

The phone-
KI-Assistent
for your IT service
Professional handling of support requests and customer inquiries, without interrupting your technicians while they work.
IT System Houses
Managed Service Providers
Software Developers
IT Consultants
Developed and hosted in Germany

The phone-
KI-Assistent
for your IT service
Professional handling of support requests and customer inquiries, without interrupting your technicians while they work.
IT System Houses
Managed Service Providers
Software Developers
IT Consultants
Developed and hosted in Germany

Are constant calls disturbing support and projects?
Interruption of support/project work
Delayed response to disturbances
High effort for ticket recording
Inefficient resource utilization
Dissatisfied customers when unreachable
IT service providers are often under pressure: either support calls disrupt focused work on projects or critical systems, or urgent outage reports get overlooked when the phone is not manned. The manual logging of tickets and filtering of requests consume valuable technician time.

Anna Schmidt
+491795135980
Hello, IT Support. I can no longer connect to the VPN, can you help me?
Emma Bach
+491723456789
Good day, this is Bach from Bach & Huber. Our server has crashed, we urgently need help!
Jürgen Meier
+491179653801
Good day, Mr. Kunze. I wanted to ask about the status of our software project.
Sabine Fischer
+4911890513065
Hello, Mrs. Bergmann. I have a question about your last maintenance invoice.
Max Dietrich
+491723456789
Good day, Systemhaus Müller. We need a quote for new laptops for our employees.
Safina offers 24/7 phone accessibility for your IT service through AI conversations, qualifies requests in advance, delivers structured tickets/summaries, and allows your team to focus on the technical solution.






Are constant calls disturbing support and projects?
Interruption of support/project work
Delayed response to disturbances
High effort for ticket recording
Inefficient resource utilization
Dissatisfied customers when unreachable
IT service providers are often under pressure: either support calls disrupt focused work on projects or critical systems, or urgent outage reports get overlooked when the phone is not manned. The manual logging of tickets and filtering of requests consume valuable technician time.

Anna Schmidt
+491795135980
Hello, IT Support. I can no longer connect to the VPN, can you help me?
Emma Bach
+491723456789
Good day, this is Bach from Bach & Huber. Our server has crashed, we urgently need help!
Jürgen Meier
+491179653801
Good day, Mr. Kunze. I wanted to ask about the status of our software project.
Sabine Fischer
+4911890513065
Hello, Mrs. Bergmann. I have a question about your last maintenance invoice.
Max Dietrich
+491723456789
Good day, Systemhaus Müller. We need a quote for new laptops for our employees.
Safina offers 24/7 phone accessibility for your IT service through AI conversations, qualifies requests in advance, delivers structured tickets/summaries, and allows your team to focus on the technical solution.






Are constant calls disturbing support and projects?
Interruption of support/project work
Delayed response to disturbances
High effort for ticket recording
Inefficient resource utilization
Dissatisfied customers when unreachable
IT service providers are often under pressure: either support calls disrupt focused work on projects or critical systems, or urgent outage reports get overlooked when the phone is not manned. The manual logging of tickets and filtering of requests consume valuable technician time.

Anna Schmidt
+491795135980
Hello, IT Support. I can no longer connect to the VPN, can you help me?
Emma Bach
+491723456789
Good day, this is Bach from Bach & Huber. Our server has crashed, we urgently need help!
Jürgen Meier
+491179653801
Good day, Mr. Kunze. I wanted to ask about the status of our software project.
Sabine Fischer
+4911890513065
Hello, Mrs. Bergmann. I have a question about your last maintenance invoice.
Max Dietrich
+491723456789
Good day, Systemhaus Müller. We need a quote for new laptops for our employees.
Safina offers 24/7 phone accessibility for your IT service through AI conversations, qualifies requests in advance, delivers structured tickets/summaries, and allows your team to focus on the technical solution.






The intelligent solution for telephone management at IT service providers
AI-Powered Dialogues
Natural language processing enables efficient recording of fault reports and service requests.
Focus on Technology & Projects
Enable your technicians to work uninterrupted on complex problems and projects.
Efficient Ticket Creation
Reduce the effort of manually capturing and categorizing support requests.
24/7 Acceptance of Fault Reports
Ensure that urgent support cases can be recorded and prioritized at any time.
Structured Call Logs
Receive all relevant technical details and customer data clearly organized for quick processing.
Automated Pre-Qualification
Automatically capture inquiries (e.g., disturbances, requests, sales) and direct them to the right place.
The intelligent solution for telephone management at IT service providers
AI-Powered Dialogues
Natural language processing enables efficient recording of fault reports and service requests.
Focus on Technology & Projects
Enable your technicians to work uninterrupted on complex problems and projects.
Efficient Ticket Creation
Reduce the effort of manually capturing and categorizing support requests.
24/7 Acceptance of Fault Reports
Ensure that urgent support cases can be recorded and prioritized at any time.
Structured Call Logs
Receive all relevant technical details and customer data clearly organized for quick processing.
Automated Pre-Qualification
Automatically capture inquiries (e.g., disturbances, requests, sales) and direct them to the right place.
The intelligent solution for telephone management at IT service providers
AI-Powered Dialogues
Natural language processing enables efficient recording of fault reports and service requests.
Focus on Technology & Projects
Enable your technicians to work uninterrupted on complex problems and projects.
Efficient Ticket Creation
Reduce the effort of manually capturing and categorizing support requests.
24/7 Acceptance of Fault Reports
Ensure that urgent support cases can be recorded and prioritized at any time.
Structured Call Logs
Receive all relevant technical details and customer data clearly organized for quick processing.
Automated Pre-Qualification
Automatically capture inquiries (e.g., disturbances, requests, sales) and direct them to the right place.
The intelligent solution for telephone management at IT service providers
AI-Powered Dialogues
Natural language processing enables efficient recording of fault reports and service requests.
Focus on Technology & Projects
Enable your technicians to work uninterrupted on complex problems and projects.
Efficient Ticket Creation
Reduce the effort of manually capturing and categorizing support requests.
24/7 Acceptance of Fault Reports
Ensure that urgent support cases can be recorded and prioritized at any time.
Structured Call Logs
Receive all relevant technical details and customer data clearly organized for quick processing.
Automated Pre-Qualification
Automatically capture inquiries (e.g., disturbances, requests, sales) and direct them to the right place.
Want to see for yourself?
Then just give us a call. Dial the number shown and talk to Safina.


Want to see for yourself?
Then just give us a call. Dial the number shown and talk to Safina.
Want to see for yourself?
Then just give us a call. Dial the number shown and talk to Safina.
How to set up Safina




Personalize Safina
Choose the voice and tone so that Safina always has a professional and personal touch.




Personalize Safina
Choose the voice and tone so that Safina always has a professional and personal touch.




Personalize Safina
Choose the voice and tone so that Safina always has a professional and personal touch.
The Safina App

Structured call reports
Detailed reports with summaries, action items, audio, transcription, and sentiment analysis.

Dashboard Overview
Clear dashboard with call overview, sentiment analysis, and prioritization.

Enable notifications
Receive notifications about calls via email or push message as soon as Safina takes a call.

Manage contacts
Synchronize and define exceptions for contacts that should not be forwarded to Safina.
The Safina App

Structured call reports
Detailed reports with summaries, action items, audio, transcription, and sentiment analysis.

Dashboard Overview
Clear dashboard with call overview, sentiment analysis, and prioritization.

Enable notifications
Receive notifications about calls via email or push message as soon as Safina takes a call.

Manage contacts
Synchronize and define exceptions for contacts that should not be forwarded to Safina.
The Safina App

Structured call reports
Detailed reports with summaries, action items, audio, transcription, and sentiment analysis.

Dashboard Overview
Clear dashboard with call overview, sentiment analysis, and prioritization.

Enable notifications
Receive notifications about calls via email or push message as soon as Safina takes a call.

Manage contacts
Synchronize and define exceptions for contacts that should not be forwarded to Safina.
Nutze Safina in Deinem Unternehmen
Book a Strategy Session
In a 30-minute strategy session, we'll identify specific use cases for your company.


Karsten Kreh
Founder and Product Designer of Safina AI
Nutze Safina in Deinem Unternehmen
Book a Strategy Session
In a 30-minute strategy session, we'll identify specific use cases for your company.


Karsten Kreh
Founder and Product Designer of Safina AI
Nutze Safina in Deinem Unternehmen
Book a Strategy Session
In a 30-minute strategy session, we'll identify specific use cases for your company.


Karsten Kreh
Founder and Product Designer of Safina AI

Modern communication for your IT service
Optimize your support workflow, improve customer satisfaction, and relieve your technicians.

Modern communication for your IT service
Optimize your support workflow, improve customer satisfaction, and relieve your technicians.

Modern communication for your IT service
Optimize your support workflow, improve customer satisfaction, and relieve your technicians.

Modern communication for your IT service
Optimize your support workflow, improve customer satisfaction, and relieve your technicians.