English (United States)

Set up call forwarding for your mobile to Safina

Activate Safina for your mobile phone. This simple guide shows you how to set up call forwarding for your iOS or Android device with just one click in the app.

Minimalistic vector graphic of a simple smartphone displaying a data stream and representing call forwarding.

Setup

Small logo favicon from Android
Small logo favicon from Apple
Minimalistic vector graphic of a simple smartphone displaying a data stream and representing call forwarding.

Setup

Small logo favicon from Android
Small logo favicon from Apple
Minimalistic vector graphic of a simple smartphone displaying a data stream and representing call forwarding.

Setup

Small logo favicon from Android
Small logo favicon from Apple

The call forwarding from your smartphone is the fastest and most direct way to activate Safina. We have made this process as simple as possible – the app does most of the work for you.

This guide will walk you through the few steps needed to activate your mobile shield against unwanted interruptions.

Setting it up in 3 clicks

You only need the Safina app installed on your smartphone (iOS or Android) for this process.

Screenshot der Safina AI App-Einstellungen. Die Option "Weiterleitung an Safina" (Weiterleitung konfigurieren) ist grün hervorgehoben. Weitere allgemeine Einstellungen wie Sprachverhalten, Benachrichtigungen und Aufzeichnungen, sowie erweiterte Organisationsoptionen (CRM synchronisieren, Terminbuchungslink) sind sichtbar. Zeigt die Konfigurationsmöglichkeiten der Anrufweiterleitung an die Safina AI Telefonzentrale.

Step 1: Open the configuration tab

Open the Safina app on your phone and go to the central settings area, the tab "Safina AI".

Screenshot der "Weiterleitung an Safina" Konfigurationsseite in der Safina AI App. Erklärt, wie man Safina mit ##200# deaktiviert. Zeigt Optionen zur Anrufweiterleitung bei besetzter Leitung, unbeantworteten Anrufen (nach 5x Klingeln) und unerreichbarem Telefon. Der grüne "Aktivieren" Button ist hervorgehoben, neben einem "Deaktivieren" Button. Illustriert die Kontrolle über die Anrufweiterleitung zur Safina AI Telefonzentrale.

Step 2: Start the forwarding

Tap on the menu item "Call Forwarding". The app will now show you the default rules based on which the forwarding occurs (usually when your line is busy, you are unreachable, or you reject the call).

Click the "Activate" button.

Screenshot der "Weiterleitung an Safina" Konfigurationsseite in der Safina AI App, zeigt Optionen zur Anrufweiterleitung: "Wenn besetzt", "Wenn nicht angenommen" und "Wenn nicht erreichbar" (inkl. Fokus-Modus). Darunter sind "Deaktivieren" und "Aktivieren" Buttons, sowie die Option "Call ##002#" zur vollständigen Deaktivierung aller Weiterleitungen. Illustriert die detaillierte Steuerung der Anrufweiterleitung und Deaktivierungsmöglichkeiten der Safina AI Telefonzentrale.

Step 3: Call the control code

Now comes the clever part that saves you the manual entry:

  1. The Safina app automatically opens your phone app.

  2. In the number pad, you will see a code already fully entered (e.g. **62*YOUR_SAFINA_NUMBER#). This is a so-called USSD code, a direct command to your mobile provider.

  3. All you have to do is tap the green receiver button to "call" this code.

  4. After a brief moment, a confirmation from your provider will appear directly on the screen.

Confirmation on iOS

Screenshot einer Systemmeldung auf einem Smartphone, die "Setting Erasure Succeeded" (Einstellung erfolgreich gelöscht) für verschiedene Anrufweiterleitungen anzeigt, darunter Datenanrufe, Faxanrufe, SMS-Anrufe und Synchronisierungs-Datenkreis-Anrufweiterleitung. Ein "Dismiss" (Schließen) Button ist unten sichtbar. Dies visualisiert die Bestätigung der Deaktivierung aller Anrufweiterleitungen, ein Schritt zur Problembehebung bei der Safina AI Einrichtung.

Confirmation on Android

Screenshot eines Android-Smartphones mit einer Wähltastatur im Hintergrund und einem Pop-up-Fenster mit der Meldung "Operator message: Call forwarding Registration was successful." und einem "OK"-Button. Dies visualisiert die erfolgreiche Einrichtung der Anrufweiterleitung für die Safina AI Telefonzentrale.

Done! Your call forwarding is now activated.

Test Your Setup

To ensure everything is working, we recommend a quick test. Simply ask a colleague or friend to call your mobile number. Reject the call or let it ring out. Your Safina should now take over the call.

How do I deactivate the forwarding again?

Do you want to pause or completely cancel the forwarding? It’s just as simple.

Open your phone app, enter the code ##002#, and tap the receiver. This universal code deletes all active call forwards on your SIM card. You will also receive a confirmation from your provider for this.

Your mobile shield is active

In less than a minute, you have configured your phone so that no important call gets missed, and you still maintain control over your time.

Your Safina Team

Two smartphone screens with the Safina AI app. On the left is a detailed call summary with key points, a callback button, and AI evaluations such as mood, urgency, and interest. On the right is a call statistics overview for the last week, showing trusted, suspicious, and dangerous calls, as well as a list of recent calls.

Say goodbye to your old-fashioned voicemail!

Try Safina for free and start managing your calls intelligently.

Two smartphone screens with the Safina AI app. On the left is a detailed call summary with key points, a callback button, and AI evaluations such as mood, urgency, and interest. On the right is a call statistics overview for the last week, showing trusted, suspicious, and dangerous calls, as well as a list of recent calls.

Say goodbye to your old-fashioned voicemail!

Try Safina for free and start managing your calls intelligently.

Two smartphone screens with the Safina AI app. On the left is a detailed call summary with key points, a callback button, and AI evaluations such as mood, urgency, and interest. On the right is a call statistics overview for the last week, showing trusted, suspicious, and dangerous calls, as well as a list of recent calls.

Say goodbye to your old-fashioned voicemail!

Try Safina for free and start managing your calls intelligently.

Two smartphone screens with the Safina AI app. On the left is a detailed call summary with key points, a callback button, and AI evaluations such as mood, urgency, and interest. On the right is a call statistics overview for the last week, showing trusted, suspicious, and dangerous calls, as well as a list of recent calls.

Say goodbye to your old-fashioned voicemail!

Try Safina for free and start managing your calls intelligently.