Accept multilingual calls with Safina
Speak the language of your customers. This guide shows you how to set a primary language for Safina and how automatic language recognition and language switching during conversations work.
If you have an international clientele, communicating in the caller's native language is a sign of the highest professionalism and appreciation. Safina can help you effortlessly overcome these language barriers.
Your AI assistant can understand and speak over 30 languages. We will show you here how to activate this capability and how it works in practice.
How does multilingualism work in Safina?
The system is designed in an intelligent and automatic manner.
The primary language: You set a main language for your Safina (e.g., German). In this language, it will start each conversation by default.
Automatic language recognition & switching: The intelligent part happens during the conversation. If Safina recognizes that the caller is speaking in another common language (e.g., English), it will proactively offer a language switch. It then asks, for example: "Should I switch to English?"
Confirmation & continuation of the conversation: If the caller confirms this, Safina will conduct the rest of the conversation fluently and naturally in the new language, as if nothing had happened.
How to set the primary language
Configuring the main language of your assistant is done in just a few clicks.
Step 1: Navigate to the configuration tab
Open your Safina app and go to the central settings area, the tab "Safina AI".
Step 2: Find the "Language Behavior" section
Scroll through the various configuration options until you reach the section "Language Behavior".
Step 3: Select the primary language
Here you will see a selection menu labeled "Language".
Tap on this menu. A list of all available languages will open.
Select the language that best fits your primary target audience.
The change will be saved immediately and will be active for all future calls.
A professional appearance - worldwide
With this feature, you ensure that every caller, no matter where they come from, feels well taken care of and understood. You automatically offer a multilingual service that is typically reserved for large companies, thereby strengthening your customers' trust.
Your Safina team
