What happens when my minute volume is exhausted?
Is your minute package almost empty? Don't worry. We'll explain what happens when your volume is used up, how we warn you in advance, and how your calls will still be handled securely.
You actively use Safina and are wondering what happens if the minutes package included in your plan runs out?
The most important information first: Even if your minutes volume is exhausted, not a single call goes unanswered. We have implemented a transparent and automatic protection mechanism to ensure your availability and protect you from unexpected costs.
Here we explain the process in its three phases.
The process in three phases
You do not need to constantly keep an eye on your balance. Safina informs you proactively.
Phase 1: The warning via email
When your available minutes volume reaches a critical threshold (e.g., only 10% remaining), we will automatically send you a warning email.
This message gives you enough lead time to react if necessary and adjust your plan before the volume is fully exhausted.
Phase 2: The volume is exhausted – The protection mechanism kicks in
At the moment your last inclusive minute is used up, the following happens:
You are informed: You will receive another email informing you that your volume for the current billing period is now exhausted.
Safina automatically pauses: To ensure full cost transparency, Safina temporarily disables call forwarding to your AI assistant.
Your calls are safe: From this point on, calls will no longer be forwarded to Safina. Your phone line behaves as if no forwarding is active. Calls will go to your traditional voicemail or simply ring out, depending on your default settings with your provider.
Phase 3: The reactivation
You have two simple options to reactivate Safina:
Option A: Wait for the new billing period
At the beginning of your next billing month, your minutes package will automatically be refilled. The call forwarding to Safina will also be reactivated then.
Option B: Perform an immediate upgrade (Recommended)
If you do not want to wait, you can upgrade to a higher plan with more minutes at any time. You can do this directly in the app. After the upgrade, Safina is immediately ready for you again. You can find out how exactly to do this in our guide to subscription upgrades. [Note: Insert the link to Article #7 here]
Full transparency, no surprises
This system is designed to be fair and transparent. The proactive warnings and the automatic stop of forwarding ensure that you always have full control over your costs and do not miss any important concerns of your customers.
Your Safina team
