How does Safina recognize a request for an appointment in conversation?
Learn how Safina's AI works. We explain how your assistant automatically recognizes a request for an appointment in conversation by understanding context and keywords.
You have learned how to set your appointment booking link. But how exactly does your Safina assistant know when the right moment is to offer this link or even book an appointment directly? The answer lies in the artificial intelligence that is trained to not only hear human language but also understand it. It's not a simple keyword search, but an intelligent recognition of intentions. Let's take a brief look "under the hood."
It’s more than just the word "appointment"
Safina's ability to recognize a request for an appointment is based on two combined principles: understanding context and recognizing key phrases.
Understanding context and intention
Safina's AI has been trained with thousands of conversation histories. This enables it to understand the context of a conversation. It knows that different formulations can lead to the same goal. For example, Safina understands that the following sentences all express a request for an appointment:
"When would you have time for a conversation?"
"I would like to stop by and see you."
"Can we sit down together next week?"
"I need a consultation appointment."
Recognizing key phrases
In addition to general context, the AI also pays attention to specific words and phrases that signal a high likelihood of a request for an appointment. These include, among others:
"schedule an appointment"
"book an appointment"
"viewing appointment"
"conversation appointment"
"meet up"
The real strength lies in the combination of these two abilities. Even if a caller formulates their request vaguely, the AI can derive the most likely intention from the overall context and individual signal words.
The result: A proactive and helpful assistant
As soon as Safina has recognized a request for an appointment with high certainty, it becomes proactive and triggers the action you configured. Depending on the settings, it can either directly search for and offer an available time slot in the calendar or suggest sending a booking link to the caller. It will be as active as you allow it to be.
Booking appointments during the conversation: Learn here how Safina can book appointments directly in your calendar:
Booking link method: Here, we explain how Safina sends a link to your external booking tool via SMS:
Delivery with landline and suppressed numbers
Safina is also smart enough to recognize whether the call is coming from a landline number or if the caller’s number is suppressed. In these cases, your assistant proactively asks for a mobile number from the caller to still send the booking or confirmation link via SMS.
Trust in the technology
You don’t have to give your callers detailed instructions. You can trust that Safina is intelligent enough to understand the natural flow of a conversation and proactively offer its help at the right moment. This is a perfect example of how Safina not only takes work off your hands but also actively helps turn requests into concrete results.
Your Safina team
