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Legal documents

General Terms and Conditions (GTCs) for Safina AI

1. Introduction

These Terms of Use (hereinafter referred to as "GTCs") govern the use of the Safina AI service, provided by Karsten's Kohle UG, Schwanthalerstr. 141, 80339 Munich, Germany (hereinafter referred to as "Provider" or "we"). By using our service, you agree to these terms. Please read these GTCs carefully.

2. Scope

  1. These GTCs apply to all users of the Safina AI app (iOS and Android) as well as the associated services.

  2. Safina AI offers an AI-powered phone assistance with the following features:

    • Natural language processing for dialogues.

    • Spam and phishing protection.

    • 24/7 availability.

    • Call summaries and transcriptions.

    • Individual customization of voice and tone.

    • Integration with CRM and calendar.

3. Conclusion of Contract

  1. The contract is concluded by registering in the app and accepting these GTCs.

  2. Users must create an account and provide the required data correctly and completely.

  3. By registering, you confirm that you are of legal age and capable of entering into contracts.

4. Description of Services

  1. Safina AI offers the features described in the app.

  2. Differences between the plans (Basic, Professional, Enterprise) are detailed in the app.

  3. The provider reserves the right to technically further develop or change the services, provided that this does not lead to a significant deterioration in performance.

5. Prices and Payment Terms

  1. The prices for the plans (Basic, Professional, Enterprise) are specified in the app.

  2. Payment methods: Credit card (Visa, Mastercard) and PayPal.

  3. Price adjustments: Users will be notified of price changes before the start of a new subscription period.

  4. Cancellation: Subscriptions can be canceled in the app. The cancellation takes effect at the end of the current subscription period.

6. User Obligations

  1. Users are obliged to provide correct and up-to-date contact details.

  2. The security of the account (password, access data) is the responsibility of the user.

  3. Misuse of the services (e.g. spam, fraud) is prohibited.

  4. The user agrees to use the services only within the framework of applicable laws.

7. Right of Withdrawal

  1. Withdrawal instruction according to § 312g BGB:

    • You have the right to withdraw from the contract within 14 days without giving any reason.

    • The withdrawal period begins on the day of the conclusion of the contract.

    • To exercise your right of withdrawal, send a clear statement (e.g. by email) to us.

    • Services used during the withdrawal period are not refundable.

  2. A sample withdrawal form can be found in the app.

8. Data Protection

  1. The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR).

  2. Data is shared with the following third-party providers:

    • Stripe (payment processing).

    • Brevo (newsletter).

  3. The duration of storage is based on legal requirements.

  4. For more information, please refer to our privacy policy.

9. Limitation of Liability

  1. The provider is not liable for damages caused by technical disruptions or malfunctions, unless they were caused intentionally or through gross negligence.

  2. The provider assumes no liability for content of calls or third-party services.

  3. The provider's liability is limited to typical contractual damages.

10. Warranty and Guarantee

  1. Warranties are governed by statutory provisions.

  2. For free trial versions, restricted warranty rights apply.

11. Termination

  1. Users can cancel the subscription monthly or annually in the app.

  2. The provider reserves the right to terminate the contract in case of violations of these GTCs.

  3. After cancellation, all user data will be deleted unless there are legal retention obligations.

12. Trial Version

  1. The free trial version lasts for 1 week and ends automatically after the expiration.

  2. If the trial version is not canceled, the subscription will automatically renew into a paid plan.

13. Enterprise Solutions

  1. Individual contracts are concluded for enterprise customers.

  2. These GTCs apply only to private and professional customers.

14. Changes to the GTCs

  1. The provider reserves the right to change these GTCs.

  2. Users will be informed of changes.

  3. Changes become effective unless the user objects within a period of 14 days.

15. Final Provisions

  1. Place of jurisdiction and applicable law: Germany.

  2. Severability clause: If a provision is invalid, the validity of the remaining provisions shall remain unaffected.

  3. Notice on out-of-court dispute resolution: Disputes can be submitted to a consumer arbitration board.