Call summaries in Safina: All details explained
Discover the heart of Safina. Learn how a call summary is structured – from AI analysis to key points, complete transcript, and audio recording.
Listening to an unstructured mailbox message takes time and often nerves too. The call summary from Safina is the exact opposite: an intelligent, structured report that provides you with all the important details in seconds.
When you tap on a call in your list, the details view opens. It is the actual heart of Safina. Let's go through the individual components of this report together.
The Structure of a Call Summary
Each summary is divided into several logical sections so that you can absorb the information in the way that suits you best – from a quick overview to the smallest detail.
The Key Messages: The Most Important at a Glance
At the top of the report, you will find a short and concise summary of the conversation created by AI. In just a few sentences, you learn who called and what the central concern was. This section is perfect if you just want to know what it was about quickly.
The AI Evaluations: Insights on a Deeper Level
This area is particularly powerful. Here, a second, specialized AI analyzes the conducted conversation and prepares the information as structured data for you.
Structured Data: All the information you have defined as important in your conversation guide or template (e.g., name, address, customer number, type of issue) is listed neatly here. The format is ideal for transferring it directly to other systems.
Standard Analyses: Regardless of your specifications, Safina by default evaluates the mood of the caller (rather positive or negative) and the urgency of the concern.
Hidden Analyses: The results of your "hidden" analyses, such as automatic detection of an emergency or revenue potential, are also displayed here.
The Transcript: The Conversation Word for Word
For maximum transparency and if you want to trace every detail, you will find the complete conversation as text here. It is presented in clear speech bubbles, so you can see exactly who said what – the caller and your Safina.
The Audio Recording (optional)
If you have activated call recording in your settings, the complete audio file of the conversation also appears here. You can play it back like a voice message. This is useful to better assess nuances such as the caller's tone.
How to activate this feature and what to consider is explained to you in this article.
From the Call to Tangible Information
The call summary transforms a fleeting phone conversation into structured, usable information. It is designed to save you time and provide you with a reliable foundation for your next steps – whether it is a callback, creating a quote, or setting up a support ticket.
Your Safina Team
