Prompting for your physical therapy practice: Practice-tested AI dialogues with Safina
How do AI dialogues work for telephone service in physiotherapy? Learn how structured prompts, smart evaluations, and clear rules make everyday life in your practice easier – with examples and practical tips.
Why Structured AI Dialogues Help in Physiotherapy
Many practices face the challenge of remaining reliable and friendly on the phone – even when it gets stressful. AI-supported telephone assistants like Safina can help here by working with tested prompts. These prompts are not rigid scripts, but flexible and tailored to typical procedures in physiotherapy.
Our prompts have been developed in real practices and are continually improved. This keeps the dialogue natural and professional – even when you currently have no time to answer the phone.
What is a Prompt – and How Does It Work with Safina?
A prompt is a type of conversation guide for the AI. It specifies which questions are asked in which order and how the answers are processed. Unlike traditional telephone scripts, Safina can respond flexibly and adjust the wording without losing the main thread.
Example of a Prompt Scenario:
Scenario | Requested Information |
|---|---|
Appointment booking (new) | Name, patient status, insurance status, prescription |
Appointment booking (existing) | Name, prescription |
Appointment change | Name, current appointment, new appointment request |
Appointment cancellation | Name, appointment |
Other concern | Name, concern |
More about this: Managing conversation processes with scenarios
Question Types and Data Formats: Why This Is Important
The questions in the prompt are designed to lead to clear, structured answers. This facilitates further processing and ensures clarity.
Overview of Question Types:
Question | Type | Example Answer |
|---|---|---|
Are you already a patient? | Yes/No | Yes |
How are you insured? | Free text | Private |
Do you have a prescription? | Yes/No | No |
When would you like to come? | Free text | Next Tuesday, 10 AM |
The answers are automatically converted into a standardized data format. This is particularly useful if you want to process the information further in the system later.
Advanced AI Evaluations in the Background
Not everything is asked directly. Some evaluations can run in the background – for example, whether it is an emergency. This prevents every caller from portraying their concern as particularly urgent.
The AI recognizes from the conversation whether there is an emergency. This allows you to better assess true urgency without having to explicitly ask.
More about this: Have Safina create individual AI evaluations in the background
Clear Boundaries for the AI
To keep the service professional, there are rules that the AI adheres to:
No medical advice
No price mention or discussion
Offer appointment booking only after complete data collection
These rules ensure data protection, professionalism, and legal certainty.
Using Proven Templates
You don't have to experiment yourself: There are ready-made templates for practices that have proven themselves in everyday life.
More about this: Industry templates: The perfect Safina configuration with one click
Further Information
If you want to learn more about the possibilities for practices, you can find further details here:
More about this: Safina for Practices – All Functions & Benefits
In Summary
With structured prompts and clear rules, an AI like Safina can noticeably relieve the telephone service in your physiotherapy practice. The processes remain comprehensible, the data is well-structured, and patients are treated kindly and professionally – even when you can't go to the phone at the moment.
